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kennathesnake
kennathesnake
Participant
September 16, 2018
Question

MP4 files will only import in audio!?!

  • September 16, 2018
  • 3 replies
  • 505 views

I cant get Premiere Pro CC to recognize MP4 files as anything but audio files. I tried working around it with the media encoder but had the same issue?

This topic has been closed for replies.

3 replies

sawatzky
sawatzky
Participant
January 29, 2019

I have the same problem. MP4 videos created with Moment Camera app don't import - only the audio.  It seems like some at least some MP4s created with the iPhone's built in camera app do work.

Funny thing is that videos play fine in the source pane - they just don't import into the Timeline.

MP4 that doesn't work:

sawatzky
sawatzky
Participant
January 31, 2019

OK I'm replying to my own post.

To fix this problem, I used Premiere Pro to export my source video right from the media browser panel, to a new verison somewhere on my hard drive. When you right-click on the video, it's the bottom option 'export' in the contextual menu. I just used the default settings... H.264 high-bitrate, etc. The resulting video file can be imported into the timeline.

The only problem is that some videos now report that they are a different... format(?) than the project and do I want to switch the project format. That's a different matter.

Kevin J. Monahan Jr.
Community Manager
Kevin J. Monahan Jr.Community Manager
Community Manager
September 28, 2018

Kennathesnake,

Sorry for your issue. Can you try renaming your media folder and reimport. Does the video import now? Let us know.

Thanks,
Kevin

Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
John T Smith
Community Expert
John T SmithCommunity Expert
Community Expert
September 16, 2018

MP4 is a wrapper, what is inside YOUR wrapper - Exactly what is INSIDE the video you are editing?

Report back with the codec details of your file, use the programs below... A screen shot works well to SHOW people what you are doing - For Windows Internet Explorer press the PRINT SCREEN button on your keyboard, and then do CTRL-V to paste the screen print from the clipboard into a forum message

Free programs to get file information for PC/Mac http://mediaarea.net/en/MediaInfo/Download

- when you analyze your file in MediaInfo and post a screen shot in the forum, do so in TREE view

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