MP4 Video Imports Audio Only

I'm still having this issue even after converting the file. I read that downloading the 2017 version of premiere might work but I don't think that exists for download anymore. 

I was having some issues with only getting audio from an mp4 file and figured out this fix -- thought I'd share!

Hi there. I realise this is an old thread but have seen many similar more recent threads but decided to answer here as it is most popular. Please ensure you have 'V1' box checked and colour is blue in the timeline as this is a common mistake. 

Hope this helps any new viewers. Thanks 

I know you already got an answer to your question but I made a video tutorial on an alternative fix if you need more help! Why does Adobe Premiere Elements only import the audio and not the video (VERY EASY FIX!!) - YouTube

i have the same problem but i have windows 10 please help

Hi Everyone! THE SOLUTION is ERASING the following folders.

1. MEDIA CACHE

2. MEDIA CACHE FILES

To whom it may concern, I've found 3 ways of 'fixing' this.

It will work!

Just figure out for yourself what is most/least time or data consuming (aka workflow).

I'm on an old MacPro with El Capitan (OSX 10.11.6) running latest Premiere CC (12.1.1)

and had 'audio-only' issues when importing .mp4 files from my Sony A7SII (no issues before the Premiere update)

1. in the same folder, select your files (command+all) and then duplicate (command+D): now import or re-link media with these files

2. select your files (command+all) and then copy them to another folder: now import or re-link media with these files

3. right-click your file(s) and make it change to 'modified by today': I did it by right-clicking on 'get info' and confirmed to be opened by QuickTime. Just close the info folder. Now import or re-link media with these files.

Good luck.

I hope both #apple and #adobe are talking to each other.

PS: screenshot Left is the original 'get info' - on the Right is the 'modified' one:

check the difference in date (aanmaak) but more importantly: check the difference in size (grootte): there's like 1,3KB of 'information' added...

I am having this issue in the latest CC 18 (updated today!). I imported mp4 movie files that I shot on a Samsung S9+. Half of the files imports as audio-files.

The only solution I've found is to run the files that don't import as video through Handbrake. Such a time consuming practice.

I think I found a fix. I ran into a problem that the title of this thread matches up with kind of perfectly. I had several MP4 files captured from a Sony vixia camcorder. When imported into the project, all MP4 files had video and audio except for one. The one just had audio no video. What I did was open VLC player. Hit file, convert/save..., Clicked add, selected the problem file, and selected convert/save at the bottom. Next to the word "profile" is what looks like a drop down box, next to that drop down box is a button with tools on it. If you hover over this button it'll read "edit selected profile". Click that. Go over to video Codec. And under codec choose mpeg-4. Click save, choose file destination, then press start. VLC will then start converting the file. This file imported perfectly into Premiere Pro and I was able to use it. I hope this helps.

I'm having the same problem. Drag video/audio files into PP and they only play audio. Adobe has got to fix this. As of right now their software is useless to me.