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Participant
November 21, 2025
Question

MTS file import: Audio not displaying

  • November 21, 2025
  • 1 reply
  • 64 views

Hi there. I have a laptop that runs on Windows 10. No major issues with Premiere except that the laptop is old and runs slow. So yesterday I was excited to setup a new desktop that runs on Windows 11 thinking I would have a speedier experience with premiere. 

Here is my issue: (I actually have two issues but this is the biggest one.)  When I import an MTS file into Premiere on the new desktop, the audio portion of the file does not come in.  The settings under preferences are identical to what I have on my laptop. No sound. Nadda. 

It seems counter intuitive and inefficient that I would have to convert the files somewhere else to bring them into the spanking brand new version of Premiere on the Windows 11 desktop.

 

Another thing that is painful ( second issue) is that when I open an existing premiere file it finds files missing because I reorganized a drive. In the past the simple "locate.." has worked but now it looks like you have to select a file one by one to "link media" and then try to find the file and then hit "ok" which is tedious. 

Do anyone have insights into these two problems? 

 

1 reply

Community Manager
November 21, 2025

Hi jamies82193288,

We're sorry about the poor experience. Can you please confirm whether the MTS file shows the audio component when loaded into the Source monitor from the Project panel? Also, when you reorganized the drive, was the folder structure of the media used in the project changed?

 

Thanks,

Sumeet