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Participant
February 14, 2013
Answered

.MTS files no sound

  • February 14, 2013
  • 37 replies
  • 225547 views

We use Premiere Pro to edit .MTS files.  We have constantly experienced problems with Premiere Pro not importing sound.  Usually, updating everything (not just Premiere Pro) will solve this.  We currently have one machine were nothing is working, and right this second, we are deleting Premiere Pro to reinstall and try it again.

  This nonsense of constantly battling to get Premiere Pro to import sound has been going on for months.  Why is this such a horrible ongoing battle?  Is there something we can do?

Correct answer jstrawn

There are some good suggestions on here, and I will add a reminder for people to use the Media Browser to import media (as opposed to the import dialog) with potentially folder-dependent formats like MTS.

By "folder-dependent" I mean the video may be in one directory and the audio may be a sidecar file in a separate directory. So if you're importing the video directly it may not see the audio. The media browser is smarter than the import dialog so it usually knows how to access and import the entirety of the media in a single import. MTS files are not always folder dependent (in fact in most of my own media, they're not) but they can be so it;s good to use the Media Browser when in doubt.... and that would go for most other formats as well.

37 replies

Participant
March 22, 2017

This worked.  I have had this problem MANY times with .MTS files.

No Audio after update? Premiere Pro CC Import Issue Fix! | Film Learnin - YouTube

Participant
March 22, 2017

This worked, very easy fix.  This fix was not easy to find, and Adobe should really be better at making this fix easier to find.  I have had the problem MANY MANY MANY TIMES ADOBE.

No Audio after update? Premiere Pro CC Import Issue Fix! | Film Learnin - YouTube

Participant
February 23, 2017

Well after several attempts to get avchd or mts files from a canon c100 mk 2 to work in Adobe PP v9.2 I have finally concluded through my findings that these files do not work correctly with Premiere Pro CC on MAC OS. After importing these files into the timeline and editing and when zooming out video freezes! PP does not respond so have to force quit each time and its costing me time and money! DSLR rushes are fine throughout!

Adobe support advised me to upgrade to Sierra which I did reluctantly. But my MAC didn't reboot! I was told Sierra had deleted drivers for my NVIDEA GTX 970 GFX card! So had to reinstal after installing an older gfx card so I could see the desktop! I had explained this to ADOBE but they failed to pursue. I was then told to update PP CC to latest version. I said no as I would have to reinstall all my 3rd party plug ins again! So haven't upgraded. I've cleaned cache files too. Only a temporary fix. Still no luck. So I have to render mts files first before I can edit! No issues with audio they lock up.

I think Adobe/Apple & Canon need to communicate with each other to provide a more stable and compatible codec.
Any one else with similar problems??

Participating Frequently
January 20, 2017

Had the same problem with MTS self-contained audio. No sound in timeline. But when i get inside folder with MTS files through Premier media browser, i got Premier pop-up window with a message that the folder has content that need the Dolby codec to be installed. Press OK, then restart Premier, and now my MTS files with sound.

Michael Elmkjær Madsen
Known Participant
December 12, 2016

So just ran into this problem for the first time today. After fiddling around a bit and trying some of the methods:

Just renaming the files to .m2ts did the trick. Tested it several times.

No difference if using media browser, no need to transcode, no need to clear cache, no need to offline and relink or whatever. No matter what - NO SOUND if .mts - ALWAYS sound when changing extension to m2ts. Worked EVERY time no matter WHAT else i did or how sloppy I was with my file handling (card, HDD, folders, sidecar files - none of it mattered one bit...).

Tried it with CC media encoder - guess what ? exactly same behavior.

This seems to be THE ONLY rock solid "works every time" solution. (at least in Premiere Pro CC 2017)

One would imagine this would be EXTREMELY EASY for Adobe to fix - apparently its not high on the list.

Participating Frequently
November 5, 2017

this worked for me.  rename the files.

thanks.

Eli Levy ELP
Participant
July 7, 2016

I updated my premiere from CC2015 to CC2015.3

I started to have sound problems with MTS files, There was no sound when importing MTS files

Here is how I solved it with chat with adobe:

Anand: Are you on Mac or PC?
ELI LEVY: PC
Anand: okay, close Premiere
Anand: click on the start button and search for: %appdata%
Anand: open the Roaming folder that comes up in the search
Anand: then open Adobe folder and rename Common folder to oldCommon and open premiere to check on the issue
info: Your chat transcript will be sent to you at the end of your chat
ELI LEVY: checking
ELI LEVY: Problem solved ! Why did it happen?
Anand: it was an issue with the cache after the update
Anand: it would work fine now

MarvinHeston
Inspiring
July 14, 2016

Great, Thanks, that solved the problem.

Marv

Participant
April 29, 2016

FIX (at least on my machine - Windows 7 Pro and Premiere Pro CC 2015):  Started getting this issue with all movie clip types, not just MTS

* Import the movie clip

* Right click on movie clip in the project window (usually upper left corner)

* Click Modify and then click Audio Channels

* Change 'Number of audio clips' to 2

* Click off of field, you will see 'Clip 1' and 'Clip 2' appear.

* Click left and right channel on Clip 2

* Click OK

* You can now add your clip to your timeline along with its audio portion!

calluna.graphics
Participant
December 31, 2019

I know this is old and there are so many other solutions on this page - but THIS. This did it! Ugh - lifesaver. Tried almost every other post suggestion up to this point aside from downloading third-party software. I know now that I did not import correctly from the camera, as I no longer have the extra files from the STREAM folder, but now I know for future reference. Was doing the Audition export mp3 then importing and linking in Premiere, but that was tedious and not as easy to work with. Also the audio was not always correct - it would be longer or shorter sometimes almost like it glitched and I'd have to manually sync.

 

Thank you!

superi1639043
Participant
January 3, 2016

Hi guys, here is a simple way which can help you out of this troubles:

get the vlc player. vlc offers the possibilities to extract the audio from an mts file and save it as a mp3 file.

it is the hell of a work to do than manually for every single file, especially when you work on a bigger project.

a german guy wrote a batch file for the vlc player  which is doing that work for you automatically! I like it, this is just awesome!!!

@ECHO OFF

REM Transcoding mts-Video-files to mp3-Audio-files

FOR %%a IN (*.mts) DO "D:\video\vlc\vlc.exe" -I dummy -vvv %%a --sout=#transcode{vcodec=none,acodec=mp3,ab=128,channels=2,samplerate=44100}:std{access=file,mux=raw,dst="%%~na.mp3"} vlc://quit

PAUSE

(write your file path instead of D:\video\vlc\vlc.exe. this is where my vlc player is located)

1)copy that text into notepad and create a file called VLC_videoconverter.cmd

2)save the file in the folder with all your mts files

3)take care that neither the file path (where the mts files are stored) nor the mts file names contain any blanks!

4) execute the file. autostart needs to be on.

the  description (in german) of the batch you can find here :F10 - Mehrere Dateien in gleicher Weise konvertieren - Informationen und Hinweise - VLC Player Forum

if your file names contain a blank, this guy wrote a little program remove the blanks. you can find it at the end of his article. download the file space2.jar.txt, rename it to space2.jar,  and start it.very easy to use and within one second all blanks are gone!

i hope this will help you

H.

Participant
January 15, 2016

I had two files that were screwed up. I needed a quick fix so i uploaded the originals (20mins each) to YouTube and downloaded them from my channel and copied to a new folder with new clip names. In Premiere make new project and import the YT clip into a timeline to conform audio, once complete, close the project and open the project you were having issues with/ replace the footage clip with the new YT clip... and it's perfect. i'm sure it's compressed even more, but I can't tell... It's for a web project anyways..

Probably not the best option but it worked. Deadlines.

Participating Frequently
December 15, 2015

The Problem:

AVCHD or MTS files would import into Premiere Pro CC; however, their sound tracks were all silent. Even so, the original files worked fine in Windows Media Player--both video and sound.

The Solution:

1) In the Premiere Pro CC interface, If you have not already done so, drag your MTS file from the Project Pane (lower-left corner) into the Timeline (lower-right corner)

2) In the Premiere Pro  CC Timeline, Right Click on the sound track

3) Select the 7th option from the top of the list: Edit Clip in Adobe Audition

4) Back in the Premiere Pro CC Timeline,  after the sound track has been Rendered and Replaced, the  sound track will have turned green, which means it has been converted into an Adobe Audition sound file

5) In the Adobe Audition interface, you should see the wave forms of both tracks from Premiere, and if you toggle the play button you should be able to hear them

6) Back in the Premiere Pro CC interface, the MTS video  you selected will now have accompanying sound.

7) Problem solved for me and hopefully for you as well.

Karl M

scottialex
Participant
May 12, 2015

Hi, deleting the MTS files from Premiere, renaming MTS to M2TS and re-importing worked for me. I've always had this issue with Premiere after version 5.5.

thomasc57104154
Participant
August 17, 2015

Adobe Premiere Essentials 13 automatically “conforms .mts” files downloaded from Sony HXR-MC2000U Camcorder thereby restoring missing audio from clips 

jstrawn
Community Manager
Community Manager
August 17, 2015

Thomas Chorley wrote:

Adobe Premiere Essentials 13...

= Premiere ELEMENTS 13

Premiere Essentials is a tutorial series.