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Leah267012217q96
Participant
March 28, 2024
Question

MXF files not importing properly

  • March 28, 2024
  • 2 replies
  • 3553 views

When I try to import some MXF files only some will work. Others I get an "Unsupported or corrupted file" error message. I have tried importing via through the opening import window, through the media library and by dragging and dropping. Had some success with all methods, but it doesn't make sense that some files load and some don't. They are all the same codecs and some that won't load now loaded a few months ago with no problem. 

Also worth mentioning that I had A LOT of problems initially with getting Premiere Pro to even open to begin with. It kept "not repsonding" on the splash screen and if I left it long enough (40 mins+) It would open, but lag and not import any MXF files whatsoever. I tried uninstalling and installing an older version, but I had the same issues. I then had trouble updating, then couldn't uninstall. I managed to install the new version again and it began opening without any problems, but still inconsistantly laods MXF files.

    2 replies

    SteveBlacker
    SteveBlacker
    Participating Frequently
    April 19, 2024

    Also just encountered this - opened a project from March 14 in which I used a few mxf clips (which worked just fine at the time), but now getting "unsupported" error messages in 24.3.0

     

     

      Ishan Y
      Community Manager
      Ishan YCommunity Manager
      Community Manager
      April 23, 2024

      Hey SteveBlacker,

      I'm sorry to hear that you're experiencing this issue. Could you share the source and codec of the MXF file you're importing? Please also let us know if you're using a Windows or a MacOS system. 

      Ishan Y
      Community Manager
      Ishan YCommunity Manager
      Community Manager
      April 15, 2024

      Hey Leah,

      I'm sorry to hear you're experiencing this issue. Please let us know if this problem persists with Premiere Pro 24.3. I can see in your other post that you had to delete your media cache files and rename your source files to import them. Do you have to do this with every MXF file you import? Please also share your source file properties (Project Panel > Right-click on source file > Properties). This will help us better understand the problem. 

       

      Thanks,

      Ishan

      P
      pshea
      Inspiring
      May 14, 2024

      I'm having a similar problem. I can't import ProRes 422 HQ .mxf from Avid into either Premiere or Media Encoder. The .mxf play in Resolve. Thankfully so, since I was able to re-export them from Resolve without re-encoding the ProRes. Nice feature of Resolve. It's weird that Premiere won't import these Avid-produced .mxf, since Media Encoder will wrap ProRes in .mxf and Premiere will import those files flawlesly. Anyone else experiencing this? Is it a known  issue?

      D
      default23138202hb3rbg
      Participating Frequently
      May 15, 2024

      I am kinda having the same issue. I am editing after a 5 mins or so I hit the space bar nothing will play and every clip is just a blank black screen. I have to keep on closing premiere and open it up back for it to work and play. It very much annoying. I also can't move a clip, I have to wait 1 min for it to move and then when I hit the play button and stop the clip wont move again. I am editing with .Mxf File shot on Alexia Mini LF

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