My app keeps crashing after launch.

Question

Ever since I updated premier pro to the newest version, the app has had so many issues.

I tried to load in a rather large project initially that I had been working on but it kept crashing my actual computer. I've tried loading back to an older version of the app and tried un-installing and clearing my media cache but nothing seems to work.

I then tried to create an entirely new project. When I click on a new project the app crashes.

Any support would be appreciated. It's incredibly frustrating and disappointing to have these errors on a paid app. I've not been able to use it for nearly a month now!

Computer specs

- I'm running the latest version of MacOS

- Processor 2.3 GHz 8-Core Intel Core

- Graphics Intel UHD Graphics 630 1536 MB

- 16gb Ram

roberts26808884 · Answer

Hi, thanks for you response.

It's on the latest versions 23.4 and 23.3

I initially noticed this problem when I liked proxies to original video files. This caused a crash. Since then, I cannot start a new project without the app crashing. I figured this could be because I updated to the new version. So I tried on the previous (23.3) but i have the same issues. In addition to crashing upon creating a new project, loading in existing ones crashes my computer as well.

I've cleared the media cache and even re-installed the app again. However, this issue persists.

I've not had any issues like this before and the app is completely unusable at the moment.

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