My media exports hang at 13% in Premire version 22

Forum|Forum|4 years ago
January 13, 2022
3 replies
324 views

I've been trying for ages to export a video. I had searched for answers, rebooted my computer, turned off all other programs, disabled hardware acceleration... Nothing seems to work.

Whenever I export, it gets to 13% and hangs, eventually requiring a force quit.

Working on a laptop using Windows 10, and an intel graphics card.

Help!?

This topic has been closed for replies.

Jeff Bellune

Legend

Have you tried exporting the timeline in sections, like beginning, middle, end?

Have you tried setting hardware acceleration to software only in project settings?

Have you tried turning off hardware decoding in Preferences>Media?

Kevin J. Monahan Jr.

Legend

Hi Christopher,

Please let us know your system specs to a more exacting level (CPU/GPU/RAM/HDs). Also let us know the camera format you are using, or if the video files are not from a camera, where they originated. Please also let us know what is going on around 13% into your sequence: a heavy amount of effects, color correction, adjustment layers, a weird formatted clip, titles, compressed audio, what? Something in your timeline is tripping you up. We need to find out what. Only you can help by giving us more complete info, screenshots, movies, etc. Please help us assist you by supplying more info.

Thanks,
Kevin

Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio

C

ChristopherEditsVideoAuthor

Participant

Hi Kevin,

The only new thing in this video, relative to previous videos, is that I have a segment with a split screen showing two sources side by side for about. The whole video is 21 minutes. the split occurs at 18 minutes and lasts 55 seconds.
The video is compiled from source files from four different cameras, but that's not new and has not been a problem previously. Present mix includes MTS, MOV, and MP4. The spit combines footage from MTS and MOV files.
I've already removed all other effects, including video and audio transitions.
As to the computer's details...
PROCESSOR: Intel(R) Core(TM) i7-6500U CPU @ 2.50GHz 2.60 GHz
RAM: 16.0 GB (15.8 GB usable)
GRAPHICS: Intel HD Graphics 520, 8320MB Graphics Meomory, 128MB Deicated Video memory, 0MB System Video Memory, 8102MB Shared System Memory
HD: Primary installed HD has 81GB free, Files are stored and temp files rendered on a secondary hard drive with 5.1 TB free.

Does that help?

Kevin J. Monahan Jr.

Legend

Hi Christopher,

Sorry for the issue. 81GB of overhead really is not that much. I'd definitely see if you can delete some files to free up drive space. It sounds like you may need to delete media cache files and video preview files while you are at it. That would free up some space on your C drive. Your CPU needs to be updated, but that should not be preventing an output. Try outputting to another codec besides H.264, like ProRes, as a test, if freeing up drive space or deleting cache does not help.

Thanks,
Kevin

Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio