Go to Edit> Preferences> Media and remove the checkbox before the item: enable Intel h.264 decoding (requires restart), on (12.1.2) Enable hardware accelerated decoding.

I have 12.1.1 (can't get 12.1.2 yet) and the above is labelled 'enable _accelerated_ h.264 decoding (requires restart)' there but it worked (do restart)

One thing to note is that I tried importing 15 clips together and it crashed, so I did them one by one and it worked fine.

Kevin-Monahan

Community Manager

kevin.sales,

Are you clear of this issue yet? Let us know.

Thanks,

Kevin

Kevin Monahan - Sr. Community & Engagement Strategist – Pro Video and Audio

Vito Marchini Machristi

Participant

Hellow kevin,

ever since i´ve updated the software i had problems with importing mp4 files; they import only as audio files.
I have tried all the suggestions from above and nothing works.
Help urgently, I have an important deadline soon.

Jeff Bugbee

Community Expert

Are you importing natively or using the Media Browser?

jessyh62162730

Participant

hi, i've got the same problem... I tried all the solutions written by Jim_Simon but i can't find a solution. Any idea please ? thx !

second view for media explorer.

i use a sony Mark III

jessyh62162730

Participant

i did a duplication of the files in the folder and it works... i took the copy

E

euand60297766

Known Participant

just saw this, yes seemed to fix issue for me too, why?

masku2000

Adobe Employee

Can you post or direct-message me a link to download one of the problem files, and we'll take a look.

M

Matthew_Ward

Participant

hi this problem occured to us with the current media files supplied on the adobe web site . Half import with sound, half import as sound only. All play in all other apps. Best matthew