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Answered

My Premiere Pro CC free trial won't open; what am I doing wrong?

Forum|Forum|8 years ago
December 17, 2017
2 replies
2384 views

I go to the creative cloud application, open the drop down menu beside the "buy" button, click open, and nothing happens. The launcher doesn't open, no error code, nothing. Any help would be appreciated.

This topic has been closed for replies.

Correct answer Ann Bens

Sign out, reboot, the sign in again. Try that.

Does your computer meet minimal System requirements Premiere Pro and older

If it does,

then you might want to Contact Customer Care.

Vidya Sagar

Participating Frequently

Hi grantd80548601,

Sorry for the inconvenience.

Are you on Windows or Mac? Please share us a screenshot of Creative Cloud application.

Share us more details: FAQ: What information should I provide when asking a question on this forum?

Thanks,

Vidya

R

RobShultz

Community Expert

Please Double check to make sure that you are signed in.

G

grantd80548601Author

Participant

I'm signed in, I signed out and back in for good measure too, but the problem persists.

Ann Bens

Correct answer

Community Expert

Sign out, reboot, the sign in again. Try that.

Does your computer meet minimal System requirements Premiere Pro and older

If it does,

then you might want to Contact Customer Care.

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