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thatoneguymylz
Participant
January 19, 2019
Answered

My project wont export?

  • January 19, 2019
  • 2 replies
  • 1616 views

So I haven't been able to find an answer to this anywhere so here goes.

Ive finished editing 3 projects all around 15 minutes each, all I have left is to export. The source files are all saved to an external hard drive, which I think could be my problem. However, I can't transfer any of the files off of the hard drive and onto the computer, nor can I finish rendering any footage, doing any of this results in premiere pro needing a force quit and sometimes my whole computer freezes and I need to hard reset it.

In regards to the hard drive, I can transfer literally anything else off of it, including test footage that I took the exact same night as the ones I'm having trouble with, but for whatever reason the only files that wont transfer are the ones that I worked on in premiere. The footage is all live commentary so I'm unable to do any reshoots, as there is no script.

Additionally, I can still access, edit and save the files with no problem, but when it comes to exporting or copying it over to the computer I end up with all of the problems and no success, hopefully somebody can help me with this, I really need these projects exported.

This topic has been closed for replies.
Correct answer excited_Genie16B8

With Premiere Pro closed, use Windows Explorer to copy the entire top level folder containing the footage over to an internal hard drive.

Once the copy is done, disconnect the external and open first Premiere Pro, then the project.  When PP tells you it can't fine the media, use the Locate option to point it to the new copies.

2 replies

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excited_Genie16B8Correct answer
Legend
January 19, 2019

With Premiere Pro closed, use Windows Explorer to copy the entire top level folder containing the footage over to an internal hard drive.

Once the copy is done, disconnect the external and open first Premiere Pro, then the project.  When PP tells you it can't fine the media, use the Locate option to point it to the new copies.

Peru Bob
Community Expert
Peru BobCommunity Expert
Community Expert
January 19, 2019

Have you tried exporting both directly from Premiere Pro and with Adobe Media Encoder?

Did you try both with and without GPU acceleration?

Exactly what happens when you try to export?  Is there an error message?

What is your hard drive setup (how many, what kind, what is on each, and how full)?

T
thatoneguymylzAuthor
Participant
January 19, 2019

I have tried exporting from both premiere and media encoder

I have not tried without GPU acceleration

theres no error message, it just gets a certain amount of the way through the export before freezing and then crashing

my current internal hard drive is a 250gb ssd with 127 gb available on my mac

my external drive is a 2tb with 1.71tb free, the external is a seagate backup portable plus

both of them just have various adobe files and videos/audio

the problem I'm having is that when I try to copy it off of the hard drive and onto the internal drive, I get the exact same problems, it makes it a certain amount of the way through before freezing and crashing. However, I can copy over any other file on the external, even other premiere saves and test footage that was created the same day as the problematic files

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