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Participant
February 27, 2024
Question

My software needs to be updated, but won't?

  • February 27, 2024
  • 1 reply
  • 157 views

I'm a documentary filmmaker, and I'm trying to open a shared Premiere Pro file between myself and my editor. My application says that it needs to be updated/newer version in order to open the file, but when I check my Creative Cloud, there aren't any updates listed. 

 

Help? I don't know if I should just uninstall and redownload or how to fix this. 

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1 reply

Peru Bob
Community Expert
Community Expert
February 27, 2024

What version and build do each of you have?