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Participant
February 16, 2025
Answered

Need help with "Unable to open file on disk" error

  • February 16, 2025
  • 3 replies
  • 545 views

I need help with this, desperately...

 

I have managed to follow a video fully, but for some reason my pc doesn't have media feature in optional features 

I require desperate assistance, because despite having Graphic Tools installed, it still doesn't work.

Correct answer brandon_3053

It was a matter of file format issue, it is now fixed

3 replies

Nancy OShea
Community Expert
Community Expert
February 16, 2025

[Moderator moved this from Using the Community forums to Premiere Pro.]

 

Please ensure that your computer exceeds the minimum technical requirements to run Creative Cloud & Premiere Pro.

  • Windows 11 (64-bit) versions 23H2, 22H2; Windows 10 versions 22H2, 21H2;
  • MacOS 15 (Sequoia), 14.7 (Sonoma), 13.6.7 (Ventura).

- https://helpx.adobe.com/creative-cloud/system-requirements.html
- https://helpx.adobe.com/premiere-pro/system-requirements.html

 

 

Nancy O'Shea— Product User & Community Expert
Participant
February 27, 2025

I have verified the computer requirements and have sufficient resources available. 

brandon_3053AuthorCorrect answer
Participant
February 27, 2025

It was a matter of file format issue, it is now fixed

Participant
February 16, 2025

Premeire Pro

kglad
Community Expert
Community Expert
February 16, 2025

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.


 

kglad
Community Expert
Community Expert
February 16, 2025

what app?