Participant

Answered

Need help with "Unable to open file on disk" error

Forum|Forum|11 months ago
February 16, 2025
3 replies
545 views

I need help with this, desperately...

I have managed to follow a video fully, but for some reason my pc doesn't have media feature in optional features

I require desperate assistance, because despite having Graphic Tools installed, it still doesn't work.

Correct answer brandon_3053

It was a matter of file format issue, it is now fixed

Nancy OShea

Community Expert

[Moderator moved this from Using the Community forums to Premiere Pro.]

Please ensure that your computer exceeds the minimum technical requirements to run Creative Cloud & Premiere Pro.

Windows 11 (64-bit) versions 23H2, 22H2; Windows 10 versions 22H2, 21H2;
MacOS 15 (Sequoia), 14.7 (Sonoma), 13.6.7 (Ventura).

- https://helpx.adobe.com/creative-cloud/system-requirements.html
- https://helpx.adobe.com/premiere-pro/system-requirements.html

Nancy O'Shea— Product User & Community Expert

B

brandon_3053Author

Participant

I have verified the computer requirements and have sufficient resources available.

B

brandon_3053AuthorCorrect answer

Participant

It was a matter of file format issue, it is now fixed

B

brandon_3053Author

Participant

Premeire Pro

kglad

Community Expert

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

kglad

Community Expert

what app?

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