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Correct answer Bruce Bullis

There is a simple ZXP uninstaller; it's ExManCmd, which is what ZXPInstaller is built around. 🙂

I believe ZXPInstaller can also be used to remove extensions.

 

The extensions directory is Adobe-wide (not specific to PPro) and hasn't changed in many years. I'm glad re-installing the extension worked for you.

2 replies

JonesVid
Community Expert
JonesVidCommunity Expert
Community Expert
June 30, 2021

OK so after digging in Windows Explorer for a while, I finally found the Extensions folder hidden in the depths of the Program Files (x86) folder

Common Files/Adobe/CEP/Extensions

Just deleted the Extension in question and re-installed using the ZXP installer.

Seemd to fix it, so somewhere along the line this has been corrupted in the last couple of months.

Why this is so hard to find is beyond me - and why isn't there a simple ZXP Uninstaller ?.

If there is one please can someone let us know.

 

Bruce Bullis
Bruce BullisAuthorCorrect answer
Legend
June 30, 2021

There is a simple ZXP uninstaller; it's ExManCmd, which is what ZXPInstaller is built around. 🙂

I believe ZXPInstaller can also be used to remove extensions.

 

The extensions directory is Adobe-wide (not specific to PPro) and hasn't changed in many years. I'm glad re-installing the extension worked for you.

    JonesVid
    Community Expert
    JonesVidCommunity Expert
    Community Expert
    June 30, 2021

    So I have a Transitions Pack on Premiere Pro that was installed with ZXP installer and appears as an extension. It was working 2 months ago. - Now it doesn't.

    First question which I have not seen a plain english answer to - How do I remove a ZXP installed Extension?. This is so I can try re-installing it

    Lts of people talk about different directoris where they reside but in latest 15.2 I can't find anything.

     

    Why can't someone give a simple answer to this question?.

    I looked at the original files I purchased but there is no uninstaller

     

    Secondly - would this latest Creative Cloud Update have upset previosuly installed Extensions ?.

    You say reach out to Erin - How ?. Please enlighten me.

     

    My Creative Cloud is on 5.5.0.617

     

     

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