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nickwall50
Known Participant
November 7, 2021
Question

New Premiere Pro App keeps crashing

  • November 7, 2021
  • 2 replies
  • 294 views

New Premiere Pro App keeps crashing when I try and load project. It will load the project up but then it comes up with the spinning wheel and I have to force quit.  The only way to load it up is to reset preferences each time I use it. Any help greatly appreciated...

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2 replies

R Neil Haugen
R Neil Haugen
Legend
November 7, 2021

Are these projects started in the new version, or ones you've started on the previous version and opened in the newer version?

 

Neil

Everyone's mileage always varies ...
N
nickwall50Author
Known Participant
November 7, 2021

Hi Neil, It's every project, regardless of new App or old....I just un ticked 'workspace layouts' in preferences and it may have done the trick.... 

R Neil Haugen
R Neil Haugen
Legend
November 7, 2021

Hoping that's done it then ...

 

Neil

Everyone's mileage always varies ...
S
Adobe Employee
Sumeet_Kumar_Choubey
Adobe Employee
November 7, 2021

Hi nickwall50,

 

Sorry to hear about this. Is this happening with any specific project or all the projects? If it's with a specific project, try these steps & check if it's helping.

  • Create a new project.
  • Navigate to Windows > Workspaces > Editing.
  • Windows > Workspaces > uncheck Import Workspace from Projects.
  • File > Import, navigate to the project file you were working with & open it.
    Once imported check if it's working properly.

 

Thanks,

Sumeet

 

N
nickwall50Author
Known Participant
November 7, 2021

Hi Sumeet, thanks for the reply.  It's happening to all projects.  I setup my preferences and work away. When I close the program and then try and reopen any of my projects they load up but I get the spinning wheel immediaitely and  have to force close the app.  I then have to hold down Option and reset my preferences everytime I want to use Premiere and it will work again. Very frustrating...any thoughts??

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