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dominikkutrowski
dominikkutrowski
Inspiring
January 11, 2021
Answered

Newest version leads to crashes, doesn't export and freezes my workstation.

  • January 11, 2021
  • 5 replies
  • 4476 views

Hello Community,

 

I have several, heavy problems with the newest version of Premiere Pro on my new machine.

  1. If Premiere Pro starts, it suddenly freezes my complete workstation about 5 minutes after I started working.
  2. Only 1 of 10 exports are going flawlessly, the others do crash the Premiere Pro instance or lead my system to freeze completely.

 

My current setup is as follows:

  1. Editing Workstation
    AMD Ryzen 9 3990x (12 x 3.80 GHz, not overclocked)
    Aorus Elite B450 Mainboard
    32 Gigabyte of DDR4-3200 memory (XMP disabled, currently running on 2400 MHz)
    Nvidia GeForce GTX 1650 Super
    System and applications are stored on a 500 GB WD Black NVMe
    10 Gigabit Ethernet Link to my storage system via Samba
    Windows 10 Pro
  2. Project
    Simple 5-tracks interview with a little bit of color correction and basic essential graphics.
  3. Footage
    In the given project, simple Sony a7 III 4K XAVC-S footage.
    Besides that, I have installed BRAW plugins.

 

What I tried:

  1. Messing around with XMP, BIOS-settings.
  2. Trying every possible "solution" I found for problems that are any similar to mine.
    (Media Caches, Settings, Preferences, Software-Only etc.)
  3. Copying files locally and edit them from there.
  4. Removing plugins like the BRAW ones.

 

My questions:

  1. What part of my setup could lead to the described problems.
  2. Are there any real fixes or workarounds left that I couldn't find while surfing the web.
  3. Which version of Premiere Pro could I install to hope for a more stable experience.
    This topic has been closed for replies.
    Correct answer dominikkutrowski

    Okay mates, it could be that I found a solution to this problem.

    After some other community member pointing to the NVIDIA driver and cache files, I did following steps:

     

    1. Remove all Adobe software from the PC. Clean everything with the Adobe CC Cleaner.
    2. Delete all known caches, uninstall all plugins, unmount every device (Loupedeck in my case).
    3. Delete NVIDIA GeForce Experience and your current driver.
    4. This is the important point. I had the studio driver with the version number 460.89 installed. It's the newest one, recommended by GeForce experience. I now installed the release before that particular update (Version 457.30).
    5. Reboot after installation of the driver.
    6. Install Adobe CC, Premiere Pro and Media Encoder (14.8).
    7. Reboot.
    8. You should have a operating Premiere Pro installation now. I have to mention that I didn't install Loupedeck or BRAW again, which I usally need. My current project doesn't require that, so I'll first finish it ahead of risking another deadline break.

     

    I'm now editing about 1 hour and also rendered a part of the video I'm working on without any issues. I didn't disable any of the acceleration features or hardware en/decoding. So for now, it seems to work. If there are any problems again, I'll give you guys a follow up.

    5 replies

    O
    OhTheFuture
    Inspiring
    January 18, 2021

    Also having freezing issues with R3D files, which I've never had issue with before. Similar situations is that I too am using a second controlling device: a Shuttle Pro v2. 

     

    Thought maybe this was a RAM thing but again I've not had this kind of issue before with similar footage. 

     

    Gonna try what you mentioned while my posts circulate. 

     

    Thank you! 

     

    Did you ever reinstall your Loupedeck? 

    Kevin J. Monahan Jr.
    Community Manager
    Kevin J. Monahan Jr.Community Manager
    Community Manager
    January 18, 2021

    Loupedeck and other devices bug was fixed in 14.8. The main issue with this version is that you should be running the NVIDIA Studio driver, not the game ready one. Can you try that? Hope the advice helps.

     

    Thanks,

    Kevin

    Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
    Joery Mooijman
    Joery Mooijman
    Inspiring
    January 12, 2021

    I'm guessing the biggest takeaway from this fix is the rollback to an earlier Nvidia driver. Cause eventually events such as freezing originates from hardware. Gonna try that too, thanks for sharing!

      dominikkutrowski
      dominikkutrowskiAuthorCorrect answer
      Inspiring
      January 12, 2021

      Okay mates, it could be that I found a solution to this problem.

      After some other community member pointing to the NVIDIA driver and cache files, I did following steps:

       

      1. Remove all Adobe software from the PC. Clean everything with the Adobe CC Cleaner.
      2. Delete all known caches, uninstall all plugins, unmount every device (Loupedeck in my case).
      3. Delete NVIDIA GeForce Experience and your current driver.
      4. This is the important point. I had the studio driver with the version number 460.89 installed. It's the newest one, recommended by GeForce experience. I now installed the release before that particular update (Version 457.30).
      5. Reboot after installation of the driver.
      6. Install Adobe CC, Premiere Pro and Media Encoder (14.8).
      7. Reboot.
      8. You should have a operating Premiere Pro installation now. I have to mention that I didn't install Loupedeck or BRAW again, which I usally need. My current project doesn't require that, so I'll first finish it ahead of risking another deadline break.

       

      I'm now editing about 1 hour and also rendered a part of the video I'm working on without any issues. I didn't disable any of the acceleration features or hardware en/decoding. So for now, it seems to work. If there are any problems again, I'll give you guys a follow up.

      Joery Mooijman
      Joery Mooijman
      Inspiring
      January 12, 2021

      Having the same issue. Trick for me was to switch back to Software Encoding from Hardware Encoding. Guessing the new update messed that up.

      dominikkutrowski
      dominikkutrowskiAuthor
      Inspiring
      January 12, 2021

      You mean switching from "GPU-Acceleration" to "Software Only" in the "Renderer" tab of the project settings?
      I tried that as well. Although, if this would work, it's just a workaround and not a fix... Acceleration should be a pretty basic thing for a software like Premiere. 😄 I'll give it another try later.

      Joery Mooijman
      Joery Mooijman
      Inspiring
      January 12, 2021

      Nope, I meant in your export settings. Only this way will any sequence export for me.

       

      But now that I came to read these forums... I am having random Windows freezes too. Only while working in PP or AE. This might relate to an NVIDIA driver error. Gonna try and disable GPU Acceleration for a while to see if any of such freezes occur again.

        Ann Bens
        Community Expert
        Ann BensCommunity Expert
        Community Expert
        January 11, 2021

        3. Footage
        In the given project, simple Sony a7 III 4K XAVC-S footage.

         

        Its not simple footage its heavily compressed. Might want to consider using proxies or convert to an easy editable format.

        dominikkutrowski
        dominikkutrowskiAuthor
        Inspiring
        January 11, 2021

        Yes, I know that it's heavily compressed. But that shouldn't lead to such heavy performance and stability issues imo.

        But nevermind, tried it with GoPro CineForm clips from another project. That leads to the same issues.

        J
        JebusIsEre
        Participating Frequently
        January 11, 2021

        Hey dude I completely feel your frustration here I am with you on this I have had such battles trying to resolve all of these issues and still nowhere, I have the Same Footage as you From A7iii. I have done all those Steps you have done,and i am trying to meet a Deadline with these Projects and all this going on, Any chance can you Render your Footage ?mine will not and if it does its estimated time is crazy Big, If you do resolve this will you please keep Me posted . this is the worse Premiere has ever been for me...

         

        I went to work on a side Project just to see was it the Footage but same sort of crap going on.. 
        16gb DDR4 Ram- Ryzen 7 3800X - Rtx 2070

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