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paulr71992607
Participating Frequently
May 9, 2020
Question

No audio file importing from Pixel 3

  • May 9, 2020
  • 1 reply
  • 852 views

I made videos from my Pixel 3, 4K MP4. They have audio and play on my computer. There is no A1 in the source patch to even turn on. I tried clearing the media cache. I went into the common folder and cleared all the caches. I changed the common folder to commonold and put a new common folder and didnt' work. I also looked for any files accompanying the video, nothing. 

 

I am a teacher having to make a lot of videos lately. This is very time consuming. Please help. 

 

I have windows 10 and Premiere CC2020

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1 reply

A
ah_photo
Legend
May 9, 2020

A few random ideas:

  • Right-click the clip > Modify > Audio Channels. Is there an unmapped source channel somewhere?
  • Right-click the clip > Properties. What info does it say about the clip's audio/video formats? (you could also use a program like MediaInfo)
  • Have you tried converting the clip first to another format in Media Encoder or another program?
P
paulr71992607Author
Participating Frequently
May 9, 2020

I sent you a screenshot of the "Modify". I don't know how to find what you are talking about. 

 

Here is the info from Media info also. 

 

I mean I could covert everything but I am making a lot of videos, that could take hours. I'd love a fix-fix if it is possible. 

 

Thank you for your time. 

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