Participant

Question

No audio for imported .mp4 file in Premiere Pro CC?

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This problem happened before and I can't remember how to fix it. I imported an .mp4 file and the file is purple, with no audio playing when I drag it into my timeline, but it plays in Windows Media Player just fine. Everything was fine yesterday but today it's doing this all of a sudden. I tried using the media browser to import. I tried uninstalling and reinstalling Adobe CC. Nothing is working but I've had this problem before and fixed it. I just don't remember how.

E

excited_Genie16B8

Legend

and the file is purple

What exactly does that mean?

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Ann Bens

Community Expert

The Default color label as shown in list view:

purple (lavendel) is video only

blue (iris) video and audio

green (caribbean) audio only

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E

excited_Genie16B8

Legend

Got it. I don't care for the labels all the way left, so I turn them off.

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A

AlexJBrimmerAuthor

Participant

There are no cache files; that's all cleared out. I dragged the file onto the timeline directly from the list of imported files. In the source panel, there's no option to drag audio because the icon is grayed out. I can only drag video from there. I've always just dragged from the list of files. I've done nothing different since last night.

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Lawn Care Ninja

Inspiring

Have you tried resetting preferences?
Configure preference settings in Premiere Pro

Or maybe create a new project and import that sequence or start all over?

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Ann Bens

Community Expert

Delete media cache as shown below:

FAQ: How to clean media cache files |Adobe Community

Then rename top folder the footage is in

and try again.

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Lawn Care Ninja

Inspiring

Are you double clicking on the clip and having it displayed in your source panel then only dragging the video portion? It may sound stupid to ask, but when I first started out, I couldn't figure out why my audio wasn't being dragged as well. If there is an audio track, you can drag that separately from the video.

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Aseem00753

Participant

Hi very wierd version of the same problem happening here.

I have shot my footage on a A7SII using 1920x1080 @ 25fps with audio.

Using premiere pro v13.1.5(b47) (cc2020)

the files are showing up as Iris in the directory, which is default for movie type.

while playing in the source monitor i can hear the audio and the thumbnail in directory indicates a linked audio.

however upon importing it into a timeline, the audio will not show up. whether I drag from the screen or using the separate audio and video buttons on the monitor window.

the video comes but no audio.

heres where it gets really wierd:

if i drag it into a blank timeline window (no timelines opened), then it makes a new timeline with the audio and the video. but any clip that i add to that timeline refuses to bring its audio.

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Aseem00753

Participant

wow i cannot believe my own luck

solved problem by right clicking on file in directory > modify > audio channels > see below.

BEFORE

AFTER

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