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No audio in Premiere! HELP!

Forum|Forum|6 years ago
April 12, 2019
13 replies
8153 views

Hello,

I'm having huge problem on Premiere cc 2019. I have no sound at all!

Checked hardware settings (the same as Audition, an in Audition same clip plays ok), reinstall app deleting prefs, cleared all cashes and peak files, changed device class from MME to ASIO an back,...

Nothing works!

Please help, I'm getting desperate!

Best regards,

Margarida

adobe premiere no audio

This topic has been closed for replies.

Correct answer Vídeo FCdM

Hello,

We've finally found the problem!

It seems that the Newtek NDI Tools Adobe CC plugins (we tried versions 3.5, 3.6 and 3.8) interfere with Premiere Pro CC 2019 (with last updates).

We uninstalled only these plugins, leaving the remaining components of Newtek NDI tools, and got audio again on Premiere. We tested on three different PCs , including a laptop, and the result was always the same.

So, bottom line, there is an compatibility issue with Newtek NDI Tools Adobe CC plugins!

We are going to contact Newtek guys to update them too on this matter.

We hope you can look into the problem also.

It's not a final solution, but it's something!

Best regards,

Margarida

Show previous replies

V

Vídeo FCdMAuthorCorrect answer

Participant

Hello,

We've finally found the problem!

It seems that the Newtek NDI Tools Adobe CC plugins (we tried versions 3.5, 3.6 and 3.8) interfere with Premiere Pro CC 2019 (with last updates).

We uninstalled only these plugins, leaving the remaining components of Newtek NDI tools, and got audio again on Premiere. We tested on three different PCs , including a laptop, and the result was always the same.

So, bottom line, there is an compatibility issue with Newtek NDI Tools Adobe CC plugins!

We are going to contact Newtek guys to update them too on this matter.

We hope you can look into the problem also.

It's not a final solution, but it's something!

Best regards,

Margarida

T

tomn17410837

Participant

Hello!

everithing happend to me as well. i dont understand how to delete the plugins from my windows computer! please halp!!!

S

Sumeet_Kumar_Choubey

Community Manager

Hi Margarida,

Sorry to hear that you are facing this issue. Please check if the media files that are imported in Premiere Pro are showing audio properties in the Properties panel. Also, please try to switch the audio Input/Output to the system default Input & output instead of the USB one and then check if you are getting the audio playback (While checking this you may disconnect any USB audio I/O connected to the system to isolate any possibility of driver conflicts). You may also create a Bars and Tone file (File>New>Bars and Tone) and import that in the timeline and check if you are getting any audio playback. Let us know, we’re here to help.

Thanks,

Sumeet