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LissyYas
Participant
December 15, 2017
Question

No audio track for a capture card .avi file

  • December 15, 2017
  • 2 replies
  • 2086 views

Hey guys,

since yesterday I experienced this problem for the first time: my recorded .avi file from my capture card (Blackmagic Intensity Shuttle) won't show any audio track in Adobe Premiere Pro CC 2015 anymore. The file was recorded as a avi motion jpeg with PCM S24 LE codec and the audio plays perfectly fine on VLC media player but won't show in the programme. I've never had this problem before and I didn't change any of my settings and also didn't update the capture card firmware or programmes. The only thing that happened in between was the Windows fall update.

I already tried deleting the Media Cache and the Media Cache Files, renaming them or moving them to a different location but nothing worked for me. Of course I also already restarted the programme and my computer.

My system is on Windows 10 Pro.

I hope to find a solution soon because this issue is really interfering with my workflow 😕😕

This topic has been closed for replies.

2 replies

Participating Frequently
April 24, 2018

Did you happen to run the latest Windows 10 Update? This has happened in 2 of our edit suites. If you roll back the WIndows 10 update to 1607 all will work again. I have reported this to Adobe and we are trying to figure out what has happened

Rodney

Kevin J. Monahan Jr.
Legend
December 15, 2017

Lissyyas,

Are your tracks patched?
That's the most common solution.

Try it and let us know what happens.

Thanks,
Kevin

Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
LissyYas
LissyYasAuthor
Participant
December 15, 2017

When I try to drag and drop the file, only the V1 source track is shown without the A1.

http://puu.sh/yHeqI/9a2adf8255.png

Also, the imported file doesn't show the audio wave symbol meaning that Adobe Premiere probably can't detect the audio part of the file.

Ann Bens
Community Expert
Community Expert
December 15, 2017

A1 needs to be source patched.