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A
ANiceShot
Participant
December 5, 2016
Answered

No audio when I plug or unplug my headphones

  • December 5, 2016
  • 3 replies
  • 8335 views

Hello,

I have a really annoying problem when working in Premiere. I'm using version CC 2017 on Windows 10.

If I connect or disconnect my headphones while premiere is open, the sound suddenly stops playing. I can hear system sounds when I change the volume and sounds from other programs like Chrome, but Premiere gives me nothing.

Turning the program off and on solves the issue but it's a waste of time, especially when I want to test how something sounds from both speakers and headphones.

Does anyone else experience this issue?

Nadav

This topic has been closed for replies.
Correct answer ANiceShot

I've looked in the Audio Hardware preference page and saw that I can change the default output without having to turn Premiere off.

Additionally, after checking again, the issue only occurred when I disconnected my headphones and not when I plugged them in. I saw that there is a pop-up message saying that I should check the audio hardware preferences. I've probably missed this message before since I've disconnected the headphones while in another program.

Anyway, changing the Default Output parameter in Preferences -> Audio Hardware fixed the issue. Thanks for pointing out this preferences tab.

3 replies

gshooty
gshooty
Participating Frequently
January 4, 2024

Here it is 2024 and my 2023 version of Premiere Pro does this exact same thing.  @Kevin-Monahan are you still active in this thread?  

 

    Kevin J. Monahan Jr.
    Kevin J. Monahan Jr.
    Legend
    January 4, 2024

    No. It's a very old thread, @gshooty. Sorry, if something similar is affecting you. If you can reliably reproduce the problem, free to file a bug here. I'll be happy to advocate for the problem. I apologize for the frustration.

     

    Thanks,
    Kevin

    Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
      Kevin J. Monahan Jr.
      Kevin J. Monahan Jr.
      Legend
      December 5, 2016

      Hi ANiceShot,

      Check your Preferences > Audio Hardware and give us a screen shot of what you see.

      Thanks,
      Kevin

      Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
      A
      ANiceShotAuthorCorrect answer
      Participant
      December 5, 2016

      I've looked in the Audio Hardware preference page and saw that I can change the default output without having to turn Premiere off.

      Additionally, after checking again, the issue only occurred when I disconnected my headphones and not when I plugged them in. I saw that there is a pop-up message saying that I should check the audio hardware preferences. I've probably missed this message before since I've disconnected the headphones while in another program.

      Anyway, changing the Default Output parameter in Preferences -> Audio Hardware fixed the issue. Thanks for pointing out this preferences tab.

        E
        excited_Genie16B8
        Legend
        December 5, 2016

        Where are you plugging in the headphones?

        A
        ANiceShotAuthor
        Participant
        December 5, 2016

        I'm plugging them to the front headphones jack. The speakers are still connected to the back port but the computer automatically changes to only use the front.

        E
        excited_Genie16B8
        Legend
        December 5, 2016

        Try plugging the headphones into the jack on the speakers instead.

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