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christinab15520988
Participating Frequently
August 6, 2016
Answered

No audio when importing .mov files into PPCC

  • August 6, 2016
  • 11 replies
  • 21501 views

Hi,

I'm almost at my wit's end.  I'm working on a project that uses .mov files.  Problem is, whenever I import them into the bin, no audio shows up (not even in the preview window).  I've tried to use media encoder to make a copy of the files into .mp3 and .wav format, but the files just come out silent.  No waveforms or anything.  Then, I tried to encode them as Quicktime, and PP won't recognize the file type.  I'm at a loss right now.  I honestly didn't have a problem with it until this last update.  Any suggestions would be greatly appreciated.

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Correct answer stefan_gru

Hi Stefan,

Well ... I don't know what changed but I have tried again today with the same .mov files and this time all OK in PPCC!

So all is now well in the land downunder. Appreciate the quick response though.

Just to clear up scenario.

The film was shot using an iPad. I then connected the iPad via usb to my Windows 10 PC and copied all the .mov files to a folder on my PC.

So I am on a Windows 10 64bit environment.

The PC has both versions of PP; PPCC 2015.4 and PP CS6 6.0.5

Cheers.


I installed Filmic Pro on my iPhone and shot two clips, one with AAC audio and one with AIFF audio. Sure enough, the one with AIFF audio lost the audio upon import to Premiere Pro and even when I dragged it into Media Encoder. Seems to be a bug that's worth logging: Feature Request/Bug Report Form

Could be a problem with Filmic Pro recording with AIFF audio, could be a problem somewhere else.

Moral of the story for filmmakers: Always test your workflow before shooting. (This should not be a new moral either.)

11 replies

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John T Smith
Community Expert
John T SmithCommunity Expert
Community Expert
August 6, 2016

MOV is a wrapper, what is inside YOUR wrapper - Exactly what is INSIDE the video you are editing?

Report back with the codec details of your file, use the programs below... A screen shot works well to SHOW people what you are doing - For Windows Internet Explorer press the PRINT SCREEN button on your keyboard, and then do CTRL-V to paste the screen print from the clipboard into a forum message

Free programs to get file information for PC/Mac http://mediaarea.net/en/MediaInfo/Download post in tree view

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christinab15520988Author
Participating Frequently
August 6, 2016

Hey, thanks for the reply.

So, the format is MPEG-4 (AVC) with a Quicktime profile.

Audio is AAC.

Here's a screenshot:

As you can see, the audio just isn't showing up.

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