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mitch_5787
Participating Frequently
Apr 26, 2025 11:17 AM UTC
Question

No Audio when importing Video Files

Just bought a new computer, downloaded creative cloud / premiere pro, latest versions. Made a new project and imported .MTS video files which I have used in premiere pro on my last computer only days prior. There is no video attached to the files once they import.

 

Latest version of Premiere installed, Windows 11 Home

I have tried the following:

Renaming file extension
Using Media Browser
Importing 1 file at a time
Importing multiple files at a time
Downloading / Installing Quicktime
Clearing and moving Media Cache

Nothing is working and this makes no sense. I am almost ready to change programs if I keep having stupid problems with Premiere...

12 replies

Averdahl
Community Expert
AverdahlCommunity Expert
Community Expert
Apr 26, 2025 12:08 PM UTC

It seems that you have Windows 11 24H2 installed and since that version comes without Dolby Digital it cannot playback your files that probably have been recoderded with Dolby Digital audio. That combination gives no audio.

 

The solution is to install Dolby AC-3/AC-4 Installer found here: Download Dolby AC-3/AC-4 Installer

 

  1.  Download the zip-file.
  2.  Un-pack
  3.  Install both files

 

Did it work?

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mitch_5787Author
Participating Frequently
Apr 26, 2025 12:16 PM UTC

This did not work

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Averdahl
Community Expert
AverdahlCommunity Expert
Community Expert
Apr 26, 2025 12:19 PM UTC

Ok, if you in Premiere Pro go to File > New > Bars and Tone and click OK and place it on the timeline, do you here the tone when you playback that clip?

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