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Participating Frequently
December 21, 2018
Answered

No home/welcome screen

  • December 21, 2018
  • 5 replies
  • 6394 views

When i open premire nothing shows up. Everything works, just home screen don't show up. This is how it looks like

I tried things like windows rebooting and reinstalling premiere but it's still the same. My laptop:

HP ProBook 6570b

Windows 10 64 bit, version 1809 build 17763.194,

Intel Core i5-3210M, 4GB ram, Intel HD 4000

Oh, and one thing to mention. With Adobe Premiere 2018 it worked, but after 2019 update it's not working.

    This topic has been closed for replies.
    Correct answer Ann Bens

    Best is to Contact Customer Care and ask for video queue.

    5 replies

    mathieu s
    Participant
    September 10, 2023

    There are corrupted files in the folder C:\Program Files\Common Files\Adobe\UXP. You can just delete or rename the folder, and start again Premiere.

    Participant
    July 22, 2024

    Thanks!

    krzysioksAuthor
    Participating Frequently
    December 23, 2018

    Hello? This thing is not fixed? Can someone help? Any info about this problem? This irritates me more and more each day when i use adobe premiere

    Ann Bens
    Community Expert
    Ann BensCommunity ExpertCorrect answer
    Community Expert
    December 23, 2018

    Best is to Contact Customer Care and ask for video queue.

    krzysioksAuthor
    Participating Frequently
    December 23, 2018

    Oh i didnt know something like this exsists. Thanks for letting me know

    Christian.Z
    Community Expert
    Community Expert
    December 21, 2018

    Edit --> preferences --> General

    Try to change "At startup" and "When opening a project"

    krzysioksAuthor
    Participating Frequently
    December 21, 2018

    Didn't work

    Edit: even with "open most recent project" it's now showing. Only if i click home button... But i want to make it show at startup

    Christian.Z
    Community Expert
    Community Expert
    December 21, 2018

    Do you have dual monitors?

    Ann Bens
    Community Expert
    Community Expert
    December 21, 2018

    Your machine might not be up for 2019.

    Adobe Premiere Pro CC System Requirements

    krzysioksAuthor
    Participating Frequently
    December 21, 2018

    I mean... yeah my laptop isn't the best but in 2018 version home screen worked

    Inspiring
    December 21, 2018

    Same thing on my laptop