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Notis5CB5
Participating Frequently
January 12, 2021
Pergunta

No playback whatsoever on new or old projects after last update

  • January 12, 2021
  • 2 respostas
  • 380 Visualizações

Hello,

 

Premiere pro just updated to version 14.8.0 (Build 39) and since then it doesn't playback any clips on new or older projects. The play button doesn't change when pressed. 

I tried uninstalling and re-installing with no success.

Any help would be appreciated since support is impossible to contact!

Cheers,

Notis.

    Este tópico foi fechado para respostas.

    2 Respostas

    Peru Bob
    Community Expert
    Peru BobCommunity Expert
    Community Expert
    January 13, 2021

    Try resetting the Workspaces:
    Reset a workspace
    Reset the current workspace to return to its original, saved layout of panels.
    1. Do one of the following:
    • Click the Workspace menu icon and select Reset to Saved Layout.
    • Choose Window > Workspace > Reset to Saved Layout.
    from here:
    https://helpx.adobe.com/premiere-pro/using/workspaces.html

    If that doesn't work, try Preferences > Audio Hardware and set Input to None.

    If that doesn’t work, try updating or rolling back your graphics driver directly from the video card manufacturer’s site.

    If that doesn't work, try creating a new project and import the old one into it.

    N
    Notis5CB5Autor
    Participating Frequently
    January 13, 2021
    None of these suggestions work.
    Regarding the last one, I am anyway trying playback with a brand new
    project.
      F
      FPS_Fish
      Inspiring
      January 13, 2021

      Yes...I'm on a Mac and I have been experiencing this problem with this version and the one just previous. Using the BETA version does allow me to function normally. Although now I have to reset all my preferences AGAIN.

      Joëlle Bh
      Community Expert
      Joëlle BhCommunity Expert
      Community Expert
      January 13, 2021

      What are the system specs(OS, RAM, CPU, GPU)? Do you have the latest premiere pro version??

      Please try these steps and check if it helps.

      N
      Notis5CB5Autor
      Participating Frequently
      January 13, 2021
      My system's specs are the following:

      OS: Windows 10 pro
      RAM: 32GB
      CPU: AMD Ryzen Threadripper 1950X 16-core
      GPU: AMD Radeon R7 200 series
      Application version: 14.8.0 (Build 39)

      I 've tried the suggested solutions (reset app preferences and clean media
      cache files) with no success.
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