No Publish options available during export

Forum|Forum|5 years ago
January 27, 2021
5 replies
5116 views

After updating to 14.7 (and then 14.8) I no longer have any of the Publish options for the various social media platforms available during the export process. In addition I've lost a significant number of export settings (particularly h264 settings for Twitter, Vimeo, Youtube, etc.) The same is true when just looking at it from the AME side. I've uninstalled and reinstalled, sometimes AME first, sometimes PP first, sometimes one without the other. In all cases these settings and options are not there. The last time I recall having them working properly was on 14.3.1.

This topic has been closed for replies.

S

Sarah23392070tk3s

Participant

Same issue here. In the US.

P

Pixelschiebr

Participant

I Have the same issue in Germany missing the Youtube, Vimeo, Facebook Settings.
on a Mac Mini Mac OS BigSur.
Media Encoder 2022 Version 22.1.1 Built 25

Mitch W

Participating Frequently

Hi Chris,
What country are you located in? There may be some issues depending on where your Adobe ID is based.

C

chriscatalanoAuthor

Inspiring

I'm in the United States.

Mitch W

Participating Frequently

Can you check to see if the Sync Settings option is avaible under the Premiere Pro menu and that you have an Adobe Stock tab in the Essential Graphics panel?

Kevin J. Monahan Jr.

Community Manager

Sorry, Chris!
I have seen this a handful of times since 14.8. I'd need a bit more info so I can submit a bug. Do you have any other info to share? It would be great to get your system info and source media type.

Thanks,
Kevin

Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio

C

chriscatalanoAuthor

Inspiring

Hi Kevin,

I'll try to give as much background as I can. So I had been running PP 14.3.2 for a while (I believe AME would have been the same or maybe 1 release behine). I recently had a problem where I was trying to export from PP and I had applied the h.264 setting for youtube 1080p. I was trying to use the Publish option during the export and I kept getting an error when I tried to log into my Youtube account. After entering the email a message would appear "This browser or app may be insecure". So after not finding any viable solution for that issue I decided to update. So I went to 14.7 for both and that's when I noticed that not only were most of the presets missing, but so where the Publish options. This was true whether trying to export from within PP or opening AME directly. Even with no source loaded in AME, you can see that alot of the presets are missing. As for source type, originally I was working with h265 files from a camera, but I even just tried doing a Quicktime recording via the built-in facetime camera and had the same problem. I tried installing PP without installing AME and had the same result. At some point I ended up trying 14.8 for both and had the same result. I'm running an iMac 2019 edition and Mac OS 10.14.6.

Someone ealier in this thread mentioned using the Cleaner tool, which sounds like its worth a try. I will hopefully be able to do that and report back.

Thank You.