No sound importing AVCHD files CC 2018

On my side I found an easy and other solution under Mac OS X High Sierra 10.13.4 :

1) Go to /Users/yourname/Library/Application support/QuickTime/

2) Remove the plugins found in the folder

3) Restart.

It worked for me.

AC3MovieImport.component or Perian.component were responsible for the issue. One of the component is probably not made for High Sierra... Enjoy.

So It looks like the problem with High Sierra and .MTS audio codecs is coming from intereference with Perian. You'll have to uninstall Perian from /Home/Library/Preference Panes/

Additionally, check your Audio/Plugins folder to delete any Perian Components.

Worked for me, and I hope it works for you!

Here is the real solution: NO SOUND In Premiere CC 2018 - Fixed QUICKLY - Thanks GOD - premiere not importing audio - YouTube

Quit Premiere. Rename the adobe/Common directory in your library. Premiere will build a new common directory. Works on Mac too. We just tested this out. We're on Sierra.

This Dolby Audio issue is so disappointing. Moreover, after contacting Adobe support I got no help at all other than requesting me to update the OS. I regret the time I consumed talking to them. Adobe Customer support staff denied what is written on Minnetonka's  web site mentioning that the Adobe representative will supply Adobe users with an 8‐digit coupon code for the Minnetonka Dolby Audio decoder to be for free and not paying the $295 to purchase (which is already over priced)

You can check the link here

Adobe CC Support Page - TLS Corp

The following is a part of my chat with Adobe's rep. asking Adobe to provide me with a solution for the Dolby Audio problem with PrPro CC 2018 where at the end the Customer support rep. (Aditya) is calling our discussion on the internet about this problem "abuse" and just ended the chat before I respond to her claim!!

Aditya: I checked the forum post , so yes, people feel it's Adobe who did this on purpose, but unfortunately people fail to understand it's all due to Dolby changes, anyway, it suggests to contact Adobe for other possible options, but the options if you cannot upgrade OS or your native supported OS doesn't have Dolby Decoders, the third party plugins have to be purchased

Aditya: For those requiring Dolby encoding capabilities, please consider the following third party option:  Minnetonka Audio – SurCode or Dolby – Media Producer Suite

Ashraf Aziz: What about Minnetonka Audio statement, is it false? Adobe does not provide 8 digits code?

Aditya: I am afraid, it is incorrect, We cannot provide any such codes as we don't own or have rights with them either.

Aditya: please share the document where you read such a thing, We shall take actions necessary

Aditya: Is there anything else I may assist you with today?

Ashraf Aziz: I am sorry about that confusion. I am sorry too about Adobe's negative position towards the suffering of many Adobe users. If you kindly read the forum posts you might understand that many many people complain about this issue

Ashraf Aziz: Loyality nowadays is a foolish thing.

Aditya: I completely agree, People on the internet discuss & eventually start abusing everyone without knowing the actual thing, anyway, I understand your confusion, thanks, please share such a document with us via the email: dvasup@adobe.com

Aditya: Thank you for contacting Adobe. Wish you a pleasant day ahead. Good Bye.

I am having the same issues, tried deleting common folders, re-installing, doesn't work. I am on Windows 10 too!

Now I don't know how to install CC 2017.. I click other versions and I see 6.0 and 7.0...

Install Premiere Pro CC 2017 has resolved my issue but CC2018 still not import AVCHD sound

Adobe can you please address this.  I have no plans to upgrade my OS to Wins 10 anytime soon and I am currently and happily on Wins 7.  I shoot AVCHD files for work and I just tested my clips to see what happened and sure enough NO AUDIO.  Adobe, aside from replacing Adobe CC to something else what will you do to fix this?  Plus in the meantime what do I need to do to be able to work with my media?

The AVCHD files (in my case, with the extension of *.MTS) have Dolby audio.  Usually, with each new revision of PrePro, an alert window pops up on the first-time boot telling you it is loading (or something like that) a Dolby codec.  On PrePro 2018 (12.0.0 Build 224) this didn't happen.  Matter of fact, when importing an MTS video (which loaded stripped of its audio channels) there was a little yellow ! triangle on the very bottom right corner of the ProPro screen.  Clicking on that triangle "events" brought up the error: "10/19/17 8:06 Missing Dolby audio encoder"

This happened several revisions ago of PrePro where the Dolby codec wasn't loaded (note, it only needs to load once then it's stored forever in that revision). I'm guessing, mind you, that this new ProPro version needs the Dolby codec loaded (Hey, Adobe?) in order to use AVCHD files.

See here:

Dolby Audio Decoder missing after Premiere CC 2018 (V12) update