Skip to main content
Participating Frequently
April 6, 2018
Question

No Sound in Premier Pro but Sound in Audition and everywhere else

  • April 6, 2018
  • 2 replies
  • 924 views

I have been using Premier Pro with my rig for a while no problem.

About two weeks ago, Adobe Audition started to fail to play audio. Here is what I mean when I say play...

1.) Yes there are audio files associated

2.) Yes the meters - both track and master - are reacting

3.) Yes the files play sound in other applications INCLUDING AUDITION

4.) No, I have not changed hardware

5.) YES the Audition and Premier Pro Hardware Setup are exactly the same.

I have cleared cache, uninstalled Premier Pro, rebooted and re-installed Premier Pro and still get no sound.

I have reinstalled the sound drivers.

HELP. I am backing up on projects...

    This topic has been closed for replies.

    2 replies

    Participating Frequently
    April 6, 2018

    One other question to add to my list above.  Does Adobe no longer offer CHAT support?  I select the options Premier Pro, Trouble shooting and then select CHAT and is say select the option above.  I do that again and it removes CHAT as an option.

    All the money I pay for software and I cant get support?

    Legend
    April 6, 2018

    The best advice I can offer is to not use USB audio.  It has a history of being flaky.  Stick to the motherboard audio or installed sound cards.

    Participating Frequently
    April 6, 2018

    I tried both motherboard and USB same problem

    Sent via the Samsung Galaxy S8+, an AT&T 4G LTE smartphone

    Participating Frequently
    April 6, 2018

    PS I am using a PC with Windows 10

    Dual Xenon

    16 gb ram

    Focusrite 2i2 external interface