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Participant
August 11, 2021
Question

No Video shown in Premiere

  • August 11, 2021
  • 7 replies
  • 688 views

Hello, 

I use Premiere for the first time and I got a brand new Windows 10-PC with massive Computing-Power, but the Videos where not shown, when played in Premiere - Sound only. Any ideas?

Thanks! 

 

This topic has been closed for replies.

7 replies

Peru Bob
Community Expert
Community Expert
August 12, 2021

Also:

 

Please use the free MediaInfo and post a screenshot the properties of your media in tree view:
https://mediaarea.net/en/MediaInfo

Many users are having issues with VFR. If the file is variable frame rate, use Hand brake to convert to constant frame rate:
https://handbrake.fr/downloads.php
Here is a tutorial:
https://www.youtube.com/watch?time_continue=34&v=xlvxgVREX-Y

Please post that here where the Adobe engineers read all threads:
https://adobe-video.uservoice.com/forums/911233-premiere-pro

Peru Bob
Community Expert
Community Expert
August 12, 2021

Delete the Media Cache and Media Cache files:
https://community.adobe.com/t5/premiere-pro/faq-how-to-clear-your-media-cache-in-30-seconds-in-premiere-pro-2020/m-p/11017257/thread-id/260446?page=1

If that doesn't work,try resetting the preferences:
https://community.adobe.com/t5/premiere-pro/faq-how-to-reset-trash-preferences-in-premiere-pro/td-p/8236158?page=1

If that doesn't work, try resetting the Workspaces:
Reset a workspace
Reset the current workspace to return to its original, saved layout of panels.
1. Do one of the following:
• Click the Workspace menu icon and select Reset to Saved Layout.
• Choose Window > Workspace > Reset to Saved Layout.
from here:
https://helpx.adobe.com/premiere-pro/using/workspaces.html

If that doesn't work, try Preferences > Audio Hardware and set Input to None.

If that doesn’t work, try updating or rolling back your graphics driver directly from the video card manufacturer’s site. If NVIDIA, do a clean install of the latest Studio Driver (NOT the Game Driver)

If that doesn't work, try creating a new project and import the old one into it.

Also, please help us help you:
https://community.adobe.com/t5/premiere-pro/faq-what-information-should-i-provide-when-asking-a-question-on-this-forum/td-p/3929027?page=1

John T Smith
Community Expert
Community Expert
August 12, 2021

Do not count on Windows to be fully up to date when it comes to device drivers
Go to the vendor site to be sure you have an updated driver for your graphic adapter
nVidia Driver Downloads http://www.nvidia.com/Download/index.aspx?lang=en-us
-for Premiere Pro and MAYBE Premiere Elements use the STUDIO driver, not the GAMING driver
-such as (this MAY not be the latest) https://www.nvidia.in/Download/driverResults.aspx/177929/en-in
If you have a laptop you MAY also need to check for a laptop specific nVidia driver
ATI Driver https://www.amd.com/en/support
Intel https://downloadcenter.intel.com/product/211969/Intel-HD-Graphics-Family
There are also intermittent reports that the newest driver is not always the best driver due to driver bugs or compatibility issues, so you MAY need to try an earlier driver version

Kartika Rawat
Community Manager
Community Manager
August 12, 2021

Hi Lovely Tara!

Sorry to hear that. Can you share the following information?

  • What are your system details (OS. CPU, RAM, GPU)?
  • Could you provide a screen recording that exhibits the issue?

 

Let us know.

Thanks,

Kartika

Participant
August 11, 2021

This has also just happened to me, I have no idea what's going on with it.

Ann Bens
Community Expert
Community Expert
August 11, 2021