NTDLL.DLL error when launching Premiere Pro
Issue:
User found that when they launch Premiere Pro nothing happens. When I logged into the system after hours I found that the EXE was running in the background after launching the EXE. I uninstalled and reinstalled Premiere Pro. Was finding that nothing was happening, the app wasn’t even running in the background. Checking the Event Viewer I found a reoccurring error whenever I attempted to run the EXE.
Conducted a sfc /scannow, error still occurs after finished.
Steps to Reproduce: Attempt to run the application
Expected Result: The application should run
Actual Result: Application doesn’t run and appears to be crashing in the background
Premiere Version: 26.3.2 (before and after reinstallation)
OS: Windows 10 Enterprise
Event Viewer Error:
Faulting application name: Adobe Premiere Pro.exe, version: 26.3.2.2, time stamp: 0x00000000
Faulting module name: ntdll.dll, version: 10.0.19041.7663, time stamp: 0x174763c7
Exception code: 0xc0000374
Fault offset: 0x00000000000ff509
Faulting process id: 0x76d8
Faulting application start time: 0x01dd304f8cc56f5d
Faulting application path: C:\Program Files\Adobe\Adobe Premiere Pro 2026\Adobe Premiere Pro.exe
Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll
Report Id: 4fc317f3-8502-44bf-b866-3400e0a0f949
Faulting package full name:
Faulting package-relative application ID:
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