O Premiere Pro trava, em "Preparando aúdio" sempre que eu tento reproduzir algum clipe

Question

Problema: Premiere pro trava, em "Preparando áudio" sempre que eu tento reproduzir algum clipe, me impedindo de ver as ondas sonoras

Passos para reproduzir: Mencionado acima
Resultado esperado: o “Preparando áudio” terminar de carregar e me mostras as ondas sonoras
Resultado real: “Preparando áudio” fica travado me impedindo de ver as ondas sonoras
Screen Recording: If possible, include a recording of your screen showing the issue.
Premiere Version: 26.0
Operating System: Windows 10
GPU Driver (Windows only): Nvidia GeForce GTX 1060
Video Format: 1080p
Contexto

Comparar quando e onde o problema ocorre nos ajuda a identificar a causa.:

Isso afeta todos os projetos ou apenas alguns? Todos.

Isso afeta projetos novos e vazios? Sim

Quando o problema começou? Hoje

Estou a um bom tempo tentando resolver esse problema, achei alguns posts em inglês de pessoas tendo problemas parecidos, mas não achei nenhuma solução

KatieToo · Accepted Answer

@Sr.+H616Thank you for sending a sample clip and the project. That was very helpful. I can see why you’re having an issue because even though the clip inside the project was offline, I ingested the sample one you gave me and it does not play or for that mattershow audio waveforms, but this is due to the clip properties more than anything.The audio thankfully is there and the video plays alright because I tested this exporting a small section of the .mkv into an .mp4 through Media Encoder.It seems as though there is an echo and the audio isn’t playing quite right at any rate, so the settings I think will need an adjustment.Are you using OBS to record these clips? Perhaps you could show us a screenshot of your OBS > Settings > Output.It seems Premiere does not like the settings currently on your .mkv.Premiere does support .mkv but usually as h.264/AAC audio. If your file uses a different codec (like H.265/HEVC) or uncommon audio formats, it’ll experience issues.My suggestion is to go back through your output settings and ensure Audio is on AAC (maybe it says FFmpeg AAC) you can try this with .mkv again to see if that helps, or maybe put it on the Hybrid MP4 (.mp4) selection.Let us know if this helps!Appreciate your time,Katie

KatieToo · Answer

Hi ​@Sr. H616Welcome to the Premiere Pro forums! We are glad to see you here. Thanks for including that information so far. Can you let me know which driver for your GeForce you’re on? That’d usually be “Studio” or “Game Ready” and which version currently is installed.Where are you saving/storing your Premiere project and files like is it on main drive C: or another? Do you have any external drives or anything else plugged in as well?Another possibility from a similar issue like you’ve having is it could be related to an audio sample rate mismatch. If your project is set to 48 kHz but some source files are at a different rate (44.1 kHz for example), Premiere generates waveform data for all of them on every open. Try going to Sequence Settings under Sequence > Sequence Settingsand confirming the sample rate matches your source audio.Sorry for the frustration and hope we can help soon!Happy to help,Katie

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded