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kevinmclark
Participant
March 4, 2020
Answered

Only Some Proxies are Black Others Work?

  • March 4, 2020
  • 1 reply
  • 2446 views

Hey I am having a proxy issue that it seems like others have also had. I have tried everything I can think of and followed others in this journey to find out why some of the proxy files are black while others are fine... had no luck anywhere.

 

Here's what I have tried:

- Re-running the proxies again

- Making new Ingest Preset

- Moving Source footage and attempting to make proxy

- Changing Mercury playback to software only / metal / OpenCl

- Different Codecs for Proxies

 

This is really getting frustrating and its hindering my edit. Need to get this figured out ASAP and it also just seems like such a strange bug. Is my footage broken somehow? Just is strange this is only happening to 30 out of the 400 other clips that worked.

    This topic has been closed for replies.
    Correct answer duncanc69826446

    Exact same problem here!

     

    Any fix found?


    Solved for me. Needed to turn off GPU acceleration in media encoder. 

    1 reply

    @mj
    Community Expert
    @mjCommunity Expert
    Community Expert
    March 4, 2020

    Hi,

     

    Here are some tips on proxy workflows from Adobe. https://helpx.adobe.com/premiere-pro/using/ingest-proxy-workflow.html

     

    Toggle the proxies on/off.

     

    Here's how:

     

    Enable/Toggle Proxies: To view Proxy or Full Res, simply use the Toggle Proxies button in the Source Monitor or Program Monitor. This button is available in the Button Editor (the plus sign (+) in the lower right of either Monitor), that you can add in the transport controls area. This setting is a global machine Preference, so it can also be set via Preferences > Media > Enable proxies. These buttons and Preference are linked, so setting it one place sets it in the others. The Toggle/Enable Proxies preference applies to all Projects created on that system. If you move the Project to another system, the preference is determined by what was set on that system, not the Project. When set, the button turns blue which indicates that you are viewing Proxy in the Source and Program Monitors. You can also set a shortcut for Toggle Proxies in Keyboard Shortcuts.

     

    hth

      K
      kevinmclarkAuthor
      Participant
      March 5, 2020

      It seems much more like an overall software malfunction or something of that sort. Thanks for the article on proxy workflows, I use proxies all the time though and am very familiar with the "toggle on / off button". Thats definitely not it. 

       

      My problem is that all of my proxies work, except 30 of them export as black screens. Even the proxy footage in finder is black. So something is malfunctioning between Premiere and Media Encoder and its only with these specific clips. Still havent found a solution.... These clips were all shot on the Arri Amira same footage from the same days. Nothing changed. So its odd that these specific clips are the ones malfunctioning.

        R
        royjamhouri
        Participant
        October 22, 2020

        Exact same problem here!

         

        Any fix found?

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