only white video is exporting, render alpha is unchecked.. no clue what else to try!

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Hey team,

I am trying to export a short video, all of the settings are correct, I checked the render alpha setting which was also unchecked, and I don't know what else to try. If anyone can help I would appreciate it a ton!

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RobShultz

Community Expert

We could use more information like video format that you're outputting. Can you try exporting to a different video format? Also, please make sure that Premiere, your operating system and video/graphic drivers are up to date.

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Lauren.AdahAuthor

Participant

Hi Rob, thanks! I am outputting H.264. I have tried exporting in quicktime as well, an it was the same thing. I don't know how to make sure everything is up to date... but I did just export a video a few days ago and it was all fine!

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kglad

Community Expert

what app? premiere pro?

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Lauren.AdahAuthor

Participant

yes premiere pro 2024

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kglad

Community Expert

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

<"moved from using the community">

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