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K
Karkur
Inspiring
October 4, 2018
Answered

Open captions and Media Encoder

  • October 4, 2018
  • 14 replies
  • 12794 views

Its late~! The deadline is looming, you finally have everyting ready for that final render, press the render button and wait.... Then shock, the horror! Where are my "CAPTIONS" ADOBE?

What is the point of your new Captions Module if they dont render? What a waste of time. So now I see from the forum that there is a bug! Good grief, what a lack of RESPECT. I had to redo all my titles in the old title tool in order to get my film to the client on time...Very dissapointing.

[title edited by mod]

      This topic has been closed for replies.
      Correct answer Stan Jones

      Yes, frustrating. If this is the bug that results in captions burning in/embedding when exporting directly from PR and not when queued to Media Encoder, there is workaround. In AME preferences, make sure "Import Sequences Natively" is checked BEFORE you queue in PR/import from within AME.

      14 replies

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      S
      stevenprobets
      Known Participant
      March 19, 2019

      I have tried this method and it doesn't work for me. I can work within Premiere but when I export to Media Encoder my captions aren't in the export.

      Using an iMac, 5K 27-inch, 2015.

      OSX 10.14.3

      AMD Radion R9M395X 4Gb

      Latest version of Creative Cloud.

      Stan Jones
      Community Expert
      Stan JonesCommunity Expert
      Community Expert
      March 20, 2019

      By "this method" you mean setting AME to "import sequences natively"? Have you tried exporting directly from PR?

      S
      stevenprobets
      Known Participant
      March 20, 2019

      Yes I have. To have these issues it really annoying. It works directly from PP, but not in Media Encoder. But yet Adobe want us to migrate to Media  Encoder? This not what my £50 a month goes on!

      A
      Anonymous
      March 15, 2019

      When you open the export window search for "Subtitles" tab and then select "export options -> burn subtitles on video"

      Stan Jones
      Community Expert
      Stan JonesCommunity ExpertCorrect answer
      Community Expert
      October 4, 2018

      Yes, frustrating. If this is the bug that results in captions burning in/embedding when exporting directly from PR and not when queued to Media Encoder, there is workaround. In AME preferences, make sure "Import Sequences Natively" is checked BEFORE you queue in PR/import from within AME.

      Vishu_Aggarwal
      Vishu_Aggarwal
      Participating Frequently
      October 4, 2018

      Did you try exporting from Premiere to see if captions are exporting from Premiere Pro or not? And did you cross-checked that option to include the open caption in selected in the export settings

      Vishu AggarwalAdobe Certified Instructor, Professional and Expert
      K
      KarkurAuthor
      Inspiring
      October 4, 2018

      Yes I cross checked, but all the rest is not my job really, I am an end user not being paid by Adobe to do Quality Control am I.....They know its a bug but have no problem selling it/

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