Open captions look different after importing
A client asked me to create an SRT file for some audio.
I clicked New>Captions>Open Captions and created the captions. I added color, font, all that jazz. It worked perfectly while watching the video in my Preview panel. I exported the captions as an SRT file.
When they imported the SRT file I sent them, the client told me that the captions looked completely different. Whenever I import the SRT file I made into Adobe, the captions look different. I tried uploading the SRT file using another video editing program and it looked perfect.
What is the problem??

This is what the subtitles looked like. I exported the Open Captions as an SRT file.
After that, I opened a new project and imported the SRT file to check the captions and this is what happens:

I can't even see the captions and all the characteristics are different.