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Ste3ve
Ste3ve
Participant
January 29, 2025
Question

Particular project crashing Premiere when attempting to open

  • January 29, 2025
  • 1 reply
  • 843 views

Hi,

Premiere 2025; MacBook Pro 2018; Sonoma 14.6.1

When attempting to open project, program appears to crash about 1/3 of the way through loading (based on the progress bar).

All other projects and new projects open no problem.

Have uninstalled Premiere 2025, reinstalled, restarted; cleared cache; run Creative Cloud Diagnostics (no issues found); reset app preferences; reset plugin loading cache; disabled third-party plugins, duplicated and rename project.

Same problem attempting to open previously saved versions from AutoSave folder.

Attempting to import the project into a new project results in the same problem (failing about 1/3 of the way through trying to load), same problem trying to view in a new project via Media Browser.

Thanks for any advice!

    1 reply

    Kartika Rawat
    Community Manager
    Kartika RawatCommunity Manager
    Community Manager
    January 29, 2025

    Hi Ste3ve!

    Sorry about the crash. Does it happen with a specific project? Do you see any error codes or messages when it crashes? Could you try opening the project in an earlier version of Premiere Pro (2024)? Have you considered updating your macOS? On Mac, drivers update along with the OS. 

     

    Let us know how it goes.

    Thanks, 

    KR

    Ste3ve
    Ste3veAuthor
    Participant
    January 29, 2025

    Thanks for the response!

     
    Yes, as mentioned it's only happening with one particular project. No error codes, just crashes a third of the way through the "opening" process (screen grab attached).
    Won't open in Premiere 2024 as it was created in Premiere 2025. 
    Have updated MacOS. Also ran Creative Cloud Cleaner Tool.
    Also uninstalled all Adobe products, uninstalled Creative Cloud, deleted any remaining Adobe files.
    Reinstalled Creative Cloud and Premiere.
    Same problem.
     
    I was able to open it on someone else's laptop, so it would seem it must be some associated file on my laptop that's not part of the project file? Can't figure out what that could be considering I removed all files related to Premiere. 
     
    Thanks for your help.
    caroline_edits
    Community Manager
    caroline_editsCommunity Manager
    Community Manager
    January 29, 2025

    Really interesting that it opens on another laptop! Do us a favor – on that crash window, check the box that says "Adobe may contact me for fixes and workarounds" and put your email in the box. Then click "Send report." That will make sure we have this experience logged on our end.

     

    Is the project saved on an external hard drive or network storage? What about the media files you're using to edit?

     

    If you remove the "_" from the title, change it to "Spin Melepura" does that allow you to open it? Sometimes special characters in project files can cause a glitch like this.

     

    Let us know,

    Caroline

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