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Participant
June 4, 2018
Question

Play issues - Fast speed and interruption in file playback

  • June 4, 2018
  • 2 replies
  • 291 views

I have downloaded a trial version of adobe premiere pro cc 2018. However, when I play an audio file or a video file, the sound is interrupted and plays fast. I did not set any audio at all.
1. Can the settings solve this problem?
2. If I can not solve this problem in the settings and I have a problem with this program, can I download it again with another trial version?
3. Is there any possibility of the same problem when purchasing a genuine product?
Please note that my computer specification meets the requirements.

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    2 replies

    Kevin J. Monahan Jr.
    Legend
    June 16, 2018

    Hi taerimk,

    Still struggling with this? Make sure your Audio Hardware preferences are set up correctly.

    Thanks,
    Kevin

    Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
    R Neil Haugen
    Legend
    June 4, 2018

    There's a ton of variables here. And first, note that 'meets specifications' doesn't say a whole lot. There's a huge difference between a machine able to load and barely work (which 'meets' specifications) and a machine strong enough and well-enough setup/tuned to work very well with hard effects and media.

    So ... listing your machine's specs ... OS/CPU/RAM/GPU/vRAM, the number and types of drives connected and how they're connected ... would give us a lot more information to advise you on performance you're likely to get.

    Next ... not all media 'works' the same. The long-GOP H.264 (interframe) media made by most DSLR/M4-3/drones is particularly nasty stuff, putting heavy demands on cores/threads/RAM and their subsystems. Media in the intraframe codecs like ProRes, Cineform, DNxHD/R and many of the log-format codecs used in the pro-level cameras can be much easier on the machine during playback in an NLE.

    So ... what's the media you're going to be working with?

    And finally ... what sort of effects are you going to need? Some people do a slight touch of color corrections, others lay it on. I tend (ahem) to fall into the latter group. That sucks up computer resources like crazy. Now ... Warp Stabilizer, to 'steady' hand-held shots, is a MONSTER resource hog. Video de-noising, another MONSTER resource hog.

    So ... what sort of things are you going to be doing on your timelines?

    Neil

    Everyone's mileage always varies ...