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Participant
December 29, 2018
Question

Playback in Premiere freezing

  • December 29, 2018
  • 3 replies
  • 449 views

Premiere is freezing and then the playback will go black and I can't do anything.  I can hear the audio but I can't see anything.  If I wait about an hour, then it will have unfrozen and I can edit for another 5 minutes or so before it happens again. I have tried the following:

1. Resetting the preferences (by holding alt as Premiere starts up)

2. Emptying my media cache

3. Relocating RAM to Premiere's performance

4. Updating Premiere

5. Cleaning over 600 GB of storage on my computer's hard drive

6. Contacting Adobe Support (to no avail)

7. Previewing at 1/4 and 1/8 the quality of playback

Please help

    This topic has been closed for replies.

    3 replies

    Kevin J. Monahan Jr.
    Legend
    January 4, 2019

    Still having trouble, jacob.watson00? Let us know.

    Thanks,
    Kevin

    Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
    Legend
    December 30, 2018

    You've listed the Failed Fix Attempts, which is great.  Next use the link below as a guide and list out the Computer and Project info.

    How To Ask For Help

    Community Expert
    December 29, 2018

    Change the GPU acceleration Mercury Playback Engine in Project Settings...

    Byron.
    Participant
    December 29, 2018

    change to what

    Peru Bob
    Community Expert
    Community Expert
    December 30, 2018

    Try updating or rolling back your graphics driver directly from the video card manufacturer’s site.