Playback issues

Question

Hello, we are on PC. Adobe 22.4 (kona 4) And we encounter lots of playback issues.

Where before the upgrade all seem to work ok.

An example switching from MME to ASIO makes our timeline freeze or when into play we can not stop it.

When go go into multicam (4 streams proress) we get same,first couple times start stop works , then once into play.. we can't stop it.

Anybody expierence same sort issues? stuttering playback and so on?

Neckebba · Answer

System : PC : Intel(R) Xeon(R) CPU E5-2637 v4 @ 3.50GHz 3.50 GHz (2 processors) , 64 GB RAM. Graphic card : M4000 . 1 gig and 10 gig connections to network storage.

Windows : Windows 10 Enterprise LTSC , 21H2 version

AJA driver : 15.5.0.6
Nvidea : 460.89
Adobe Premiere Pro version : 22.4

We have latley issues with the playback of our video.

We get at certain points. : this error

message: "A low-level exception occurred in: AJA KONA 4 UFC (Transmit::StartPlaybackClock)"

The timeline goes into a freeze from then on we need to almost every time restart the application the restart the edit. Or when pushed into play the timeline refuses to stop.

Same issue we see on multicam 4 streams : We get regular that error and the playback fails.

Question : is this error somewhere known ?

Whats the recommended solution? Beware simple say : upgrade AJA driver not that simple on the way we work so if we do we need to be sure thats the solution.

Another add: if i go to preferences - playback and then deselect mercury playback and then select back kan help sometimes.

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