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A
afrahm4277921
Participant
February 12, 2017
Answered

Playback on mobile device

  • February 12, 2017
  • 4 replies
  • 959 views

I created my program in Premiere Pro.  It has one audio source recorded from my camera DSLR and one audio source from a music video.  I exported the project and it plays correctly on my computer.  But I cannot share it correctly.  If I send it to messenger or to mobile device, the audio sound track recorded from my camera will not playback. What can I do to correct this?

    This topic has been closed for replies.
    Correct answer Richard M Knight

    See:

    Re: Audio problem when viewed on smartphone

    4 replies

    E
    excited_Genie16B8
    Legend
    February 13, 2017

    I need to know which format or codec will support this.

    They all will.

    R
    Community Expert
    Richard M KnightCommunity ExpertCorrect answer
    Community Expert
    February 12, 2017

    See:

    Re: Audio problem when viewed on smartphone

    E
    excited_Genie16B8
    Legend
    February 12, 2017

    Be sure both audio tracks are in-phase.

    E
    eikonoklastes
    Legend
    February 12, 2017

    Could you post some more specifics?

    - Are the 2 audio tracks mixed together, or are you doing separate exports with different audio?

    - What format are you exporting to?

    - What mobile device are you previewing on?

    - How are you sending the exports to the mobile device?

    R Neil Haugen
    R Neil Haugen
    Legend
    February 13, 2017

    [Moderator note: Afrahm replied in a new thread, I'm quoting that here and deleting that thread to keep this topic going for them.]

    Thanks for your reply! The two tracks are in one Premiere Pro sequence.  They will be played individually at different points on the timeline.  I’m exporting to Quick time – 1920 x 1080.  I need to know which format or codec will support this. As I said, it plays fine on my computer. I’m sharing it through iphone 5s and email.  I sent it through imac/iphone messenger and through Google drive.  The recorded music plays great and the audio that goes with my video is unintelligible.

    Everyone's mileage always varies ...
    R
    Community Expert
    Richard M KnightCommunity Expert
    Community Expert
    February 13, 2017

    Add 'fill left with right' audio effect to the faulty clips.

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