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Participant
February 12, 2017
Answered

Playback on mobile device

  • February 12, 2017
  • 4 replies
  • 959 views

I created my program in Premiere Pro.  It has one audio source recorded from my camera DSLR and one audio source from a music video.  I exported the project and it plays correctly on my computer.  But I cannot share it correctly.  If I send it to messenger or to mobile device, the audio sound track recorded from my camera will not playback. What can I do to correct this?

    This topic has been closed for replies.
    Correct answer Richard M Knight

    See:

    Re: Audio problem when viewed on smartphone

    4 replies

    Legend
    February 13, 2017

    I need to know which format or codec will support this.

    They all will.

    Richard M KnightCommunity ExpertCorrect answer
    Community Expert
    February 12, 2017
    Legend
    February 12, 2017

    Be sure both audio tracks are in-phase.

    Legend
    February 12, 2017

    Could you post some more specifics?

    - Are the 2 audio tracks mixed together, or are you doing separate exports with different audio?

    - What format are you exporting to?

    - What mobile device are you previewing on?

    - How are you sending the exports to the mobile device?

    R Neil Haugen
    Legend
    February 13, 2017

    [Moderator note: Afrahm replied in a new thread, I'm quoting that here and deleting that thread to keep this topic going for them.]

    Thanks for your reply! The two tracks are in one Premiere Pro sequence.  They will be played individually at different points on the timeline.  I’m exporting to Quick time – 1920 x 1080.  I need to know which format or codec will support this. As I said, it plays fine on my computer. I’m sharing it through iphone 5s and email.  I sent it through imac/iphone messenger and through Google drive.  The recorded music plays great and the audio that goes with my video is unintelligible.

    Everyone's mileage always varies ...
    Community Expert
    February 13, 2017

    Add 'fill left with right' audio effect to the faulty clips.