Skip to main content
CACUser4
Participating Frequently
May 15, 2026
Question

Plugin install fails with error code -411

  • May 15, 2026
  • 4 replies
  • 64 views

OS: Windows

The manifest for a Premeire Pro UXP plugin has the following host info

"host": {
    "app": "premierepro",
    "minVersion": "26.2.2"
  },

 

Premiere Pro v26.2.2 (Build 3) is installed on the system. The Adobe Creative Cloud  is at v 6.9.1.1.
The Unified Plugin Installer Agent Tool is version 8.5.0.13

The plugin fails to install with error code -411 which is documented as - “Compatible Creative Cloud app not found” and description is - “The Creative Cloud app version isn't compatible.

Ensure you have installed a compatible version of the Creative Cloud app, and then install the plugin again.”

The Premeire Pro version seems compatible. I tried using Admin privileges as well. Install fails with same error.

 

How to resolve this issue?

    4 replies

    CACUser4
    CACUser4Author
    Participating Frequently
    May 18, 2026

    After uninstalling Creative Cloud, Premiere Pro and re logging into the account, the install using UnifiedPluginInstallerAgent on Windows says  “Installation Successful for extension with file path - …...“ But the plugin does not show up under Windows->UXP Plugins menu. Also not sure why the error -411 went away

    Bruce Bullis
    Legend
    May 19, 2026

    The error went away because now, CC knows Pr is installed. :)

     

    have you enabled Developer Mode, in Pr’s prefs?

    bbb_999
    Community Manager
    Community Manager
    May 18, 2026

    Haven’t heard this one before!

    Does ‘26.2’ work? 

    MyerPj
    Community Expert
    Community Expert
    May 15, 2026

    OK, great, thanks for that info, let’s see if ​@Bruce Bullis is available.

    MyerPj
    Community Expert
    Community Expert
    May 15, 2026

    Is this something you are creating and are having this problem with? Or is this a 3rd party plugin you are trying to get working?

    CACUser4
    CACUser4Author
    Participating Frequently
    May 15, 2026

    It is a trial plugin I created. I packaged it into a ccx as per documentation. Then tried to use the Unified Plugin Installer Agent Tool to do an install