Skip to main content
IHasCat
IHasCat
Participant
March 22, 2020
Question

Possible Fix for Premiere Pro 14.0.4 crashing on launch

  • March 22, 2020
  • 4 replies
  • 699 views

I don't know about anyone else, but premiere pro stopped working for me all of a sudden. Whenever I opened it, the program would show no sign of initializing components of any sort. It would just crash after about 5 - 8 seconds.

 

7 LUTManager 0x000000000e515e91 ? Unknown - (Symbols generated from a DLL export table) [ Error:487 Attempt to access invalid address. ]

 

Earlier in the crash report, it states of a stack overflow.

I don't know how to fix this error permenantly, but I found a temporary fix which was to just roll back to the previous version of premiere (14.0.3)

 

I am not sure if I was the only person having this problem, but if I am not, I hope this will help

 

System Specs:

Windows 10 Pro build  18362 x64

16gb RAM

Intel Core i7-4770

nVidia GeForce 980ti

This topic has been closed for replies.

4 replies

M
Michael Grenadier
Legend
April 16, 2020

I'm on a mac and don't have LUT's installed which is where I'd guess the problem lies given the crash report excerpt you posted.  Many problems are caused by the graphics card and driver installed.  So you might do some research on that.  I see that your nvidia card is on the adobe approved list, but you might see if you have the latest driver (and sometimes reverting to an earlier driver will solve the problem. 

Also, you might do some googling to find where LUTs are installed on your drive and manually going there and at least temporarily moving them out of that folder.  Do you remember ever installing any LUT's in Premiere or any other part of the Adobe universe...?

 

Good luck.

J
JimKosinsky
Participant
April 13, 2020

Same here this morning. Win10 x64, GTX2080, 128GB RAM. I removed all plugins, tried reinstalling, nothing works. Doesn't even try loading...I get the startup screen for a few seconds, then it tanks. I don't have time for this.

M
Michael Grenadier
Legend
April 9, 2020

Please tell us your system specs: OS version, Premiere version, amount of RAM, Hardware specs.  On a mac, I'd suspect that you have some 3rd party plugin or LUT installed that's not compatible with the new version of Premiere.  Not sure how you do it on windows, but on a mac, go to finder:  system preferences: users and groups, create a new user and log out and then log in as the new user and see if that fixes the problem..

IHasCat
IHasCatAuthor
Participant
April 16, 2020

Hello mgrenadier,

Sorry if I haven't stated enough information in my post, and sorry if this is late.

 

I am using Microsoft Windows Pro build 18362 x64

16gb RAM

Intel Core i7-4770

 

So far I am not aware of any third party plugin that I have installed far.

B
Benjamin_Field
Participant
April 9, 2020

Yes, I'm having a similar issue. Running on Mac High Sierra 10.13.6

 

Although mine just crashes, seemingly randomly very frequently.

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices