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raymondocampo
Inspiring
October 12, 2023
Question

PP 24.0.0 Build 28: Program Monitor glitch displays incorrect cached frame for a few seconds

  • October 12, 2023
  • 1 reply
  • 476 views

I thought PP 24.0.0 would be great. I'm immediately noticing that it doesn't properly display the correct frame on the Program Monitor. It displays another frame from the timeline for a few seconds which then creates a flickering of frames from time to time. It's not consistent. Sometimes, I just let the app rest and the glitch disappears for a short time. Until it needs to generate more cache frames again.

 

I'm on a Mac OS X 14.0

2019 Mac Pro

3.2GHz 16-Core Intel Xeon W

AMD Radeon RX 6900 XT 16GB

96 GB Memory

All my drives are SSD.

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1 reply

Ishan Y
Community Manager
Ishan YCommunity Manager
Community Manager
October 18, 2023

Hey raymondocampo,

I'm sorry to hear about this. I'm moving this thread to the Discussions section to collect more information. Could you share your source file properties (Project Panel > Right-click on source file > Properties)? Please also let us know the source of the file. Is it a screen recording? This information will help us better understand the problem.


Thanks,

Ishan

    R
    raymondocampoAuthor
    Inspiring
    October 19, 2023

    Hi Ishan,

    Please see below the properties of the media, which is a screen recording. I have had no issues in the past versions and have been using the same type of recorded media from the same colleague through the years.

    Type: MPEG Movie File Size: 15.27 MB

    Image Size: 2560 x 1440

    Frame Rate: 25.00

    Source Audio Format: 32000 Hz - Compressed - Mono

    Project Audio Format: 32000 Hz - 32 bit floating point - Mono

    Total Duration: 00:04:28:22

    Pixel Aspect Ratio: 1.0

    Alpha: None

    Color Space: Rec. 709

    Color Space Override: Off

    Input LUT: None

    Video Codec Type: MP4/MOV H.264 4:2:0

    Kevin J. Monahan Jr.
    Community Manager
    Kevin J. Monahan Jr.Community Manager
    Community Manager
    October 19, 2023

    Hi @raymondocampo,

    Have you tried deleting video preview files? Have you deleted media cache and reset preferences? Those things can help.

     

    Was everything running smoothly under macOS Ventura? If so, you may want to revert to the previous OS. 2019 Mac Pros are a little bit different than other Macs as they have Xeon CPUs, not ARM or standard Intel processors. They might have certain issues other models don't have. Sorry for the weird issue. Let us know if any of this advice helps.

     

    Thanks, 

    Kevin

    Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
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