Skip to main content
D
deanh23566542
Participant
October 23, 2018
Question

PPro doesn't respond 90% of the time I press play

  • October 23, 2018
  • 2 replies
  • 444 views

I can do almost everything, scrub, browse, change settings etc but the second i try to play the timeline (with the space bar or button or anything) it does nothing, and the play button does not respond, i then lose the ability to scrub or import, but it hasnt really frozen the program...
Then when i go to close the program it freezes and I have to terminate application, EVERY damn time

It is latest version, it has been happening over several versions, on different computers...
All I can imagine it being is footage not completely loaded and it breaks the application?

I run a video editing business, so this is very frustrating! Any help would be highly appreciated

This topic has been closed for replies.

2 replies

Ann Bens
Community Expert
Ann BensCommunity Expert
Community Expert
October 23, 2018

If Premiere is acting weird trash preferences.

FAQ: How to reset (trash) preferences.

gupta shivangi
gupta shivangi
Legend
October 23, 2018

Hi deanh,

Sorry for your issue.

I understand that you are getting playback issues in Adobe Premiere Pro. Please share the following information so that we can understand the issue better:

  • Which Operating System are you using?
  • Please share the system specifications (RAM, GPU, Processor)
  • Does it happen with a new project as well?
  • Are you using third-party plugins?

Additionally, please try these steps:

  1. Clean media cache: FAQ: How to clean (delete or trash) media cache files?
  2. Adjust audio hardware preferences: Configure preference settings in Premiere Pro

(Set the Default Input value to No Input)

Let us know if it helps.

Thanks,

Shivangi

D
deanh23566542Author
Participant
October 24, 2018
  • Which Operating System are you using?
    WINDOWS 10, latest version, has happened with all versions though, never happened on my Macbook


  • Please share the system specifications (RAM, GPU, Processor)
    16GB RAM, 1050ti GPU, Ryzen 6800x CPU


  • Does it happen with a new project as well?
    Yes


  • Are you using third-party plugins?
    No
gupta shivangi
gupta shivangi
Legend
October 24, 2018

Thank you for providing all the information.

Additionally, please try these steps:

Clean media cache: FAQ: How to clean (delete or trash) media cache files?

Adjust audio hardware preferences: Configure preference settings in Premiere Pro

(Set the Default Input value to No Input)

If Premiere is acting weird trash preferences.

FAQ: How to reset (trash) preferences.

Did you try the steps mentioned above by me and Ann?

Thanks,

Shivangi

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices