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FWAL
FWAL
Participating Frequently
December 15, 2019
Answered

PR 2020 compatibility report: Unsupported Video Driver Intel HD graphics 5500

  • December 15, 2019
  • 2 replies
  • 25575 views

Good mornig, i get following  issue with Premiere cc2020 in combination with a NVIDIA Quadro K620M  and Intel(R) HD Graphics 5500.

The reccomanded driver is older and obwiously not supported by Lenovo W520s.

By the way  Prcc2019 work perfectly with the same hardware config and also  Ae,BR & Photoshop2020 Works fine with the, NVIDIA Quadro K620M v.26.21.14.3202 

Thank you for Help.

 

___________________________________________________________________________________
Composants système :

Système d’exploitation Windows v.10.0.19037.1
----------------------------------------------------------------------------
Aucun conflit à signaler.

Vidéo Intel(R) HD Graphics 5500 v.20.19.15.5058
----------------------------------------------------------------------------
1. La version actuelle de votre pilote d’affichage Intel peut entraîner des problèmes de stabilité et de performances. La mise à jour vers la version 100.6286 ou ultérieure du pilote est vivement recommandée. Les pilotes sont fournis par Intel ou par le fabricant de votre ordinateur.
URL : https://helpx.adobe.com/premiere-pro/kb/drivers-video-win-intel.html

Vidéo NVIDIA Quadro K620M v.26.21.14.3202
----------------------------------------------------------------------------

Intel Driver 

  • Intel Corporation
  • Video ProcessorIntel® HD Graphics Family
  • Resolution1920 x 1200
  • Bits Per Pixel32
  • Number of Colors4294967296
  • Refresh Rate - Current60 Hz
  • Refresh Rate - Maximum75 Hz
  • Refresh Rate - Minimum50 Hz
  • Driver ProviderIntel Corporation
  • Driver Version20.19.15.5058
  • Driver Date8/16/2018
  • Adapter DAC TypeInternal
  • Adapter RAM1.00 GB
  • AvailabilityRunning at full power
  • StatusThis device is working properly.
  • LocationPCI bus 0, device 2, function 0
  • Device IdPCI\VEN_8086&DEV_1616&SUBSYS_222517AA&REV_09\3&B1BFB68&0&10

3D Settings in NVIDIA ctrl Pannel

Driver Details


GPUSniffer testing 254
Initializing GPU Tech:
Try CUDA: 1
Try OpenCL: 1
Try Metal: 1
Try Vulkan: 1
KernelLoadAction: 0
UseOpenGLContext: 0000000000000000
UseDeviceContext: 0000000000000000
UseD3D11Context: 0000000000000000
CUDA system device count: 1
Found CUDA device index: 0 Name: Quadro K620M
No capability restrictions detected - adding device to list
OpenCL system device count: 2
Found OpenCL device Name: Quadro K620M supportsSSG: 0
Skipping nVidia OpenCL device
Found OpenCL device Name: Intel(R) HD Graphics 5500 supportsSSG: 0
No capability restrictions detected - adding device to list
Finished gpu initialization in 0 ms

--- OpenGL Info ---
Vendor: NVIDIA Corporation
Renderer: Quadro K620M/PCIe/SSE2
OpenGL Version: 2.1.2 NVIDIA 432.02 20.19.15.5058
GLSL Version: 1.20 NVIDIA via Cg compiler
Monitors: 2
Monitor 0 properties -
Size: (0, 0, 1920, 1200)
Max texture size: 16384
Supports non-power of two: 1
Shaders 444: 1
Shaders 422: 1
Shaders 420: 1
Vendor: NVIDIA Corporation
Renderer: Quadro K620M/PCIe/SSE2
OpenGL Version: 2.1.2 NVIDIA 432.02 20.19.15.5058
GLSL Version: 1.20 NVIDIA via Cg compiler
Monitors: 2
Monitor 1 properties -
Size: (1920, 180, 1280, 1024)
Max texture size: 16384
Supports non-power of two: 1
Shaders 444: 1
Shaders 422: 1
Shaders 420: 1


--- GPU Computation Info ---
Found 2 devices supporting GPU computation.
CUDA Device 0 -
Name: Quadro K620M
Vendor: NVIDIA
Capability: 5
Driver: 10.1
Total Video Memory: 2048MB
OpenCL Device 1 -
Name: Intel(R) HD Graphics 5500
Vendor: Intel
Capability: 2
Driver: 2
Total Video Memory: 13050MB

 

This topic has been closed for replies.
Correct answer Ann Bens

Maybe disabling the Intel in the bios.

Other wise I am afraid you will have to keep using 2019.

2 replies

V
Vishal28671865x4bw
Participant
March 2, 2023

but i have only 5500 then ? any solution ? 

 

R
RjL190365
Legend
March 6, 2023

It will not be fixed any more. Intel had completely terminated all driver updates for all 4th- and 5th-Generation CPUs in June of 2021. Therefore completely ending all support outside of archived drivers.  So blame Intel for such planned obsolescence. And Adobe could not do anything about it.

Ann Bens
Community Expert
Ann BensCommunity Expert
Community Expert
December 15, 2019

The intel driver needs to be updated.

https://helpx.adobe.com/x-productkb/multi/drivers-video-win-intel.html

https://downloadcenter.intel.com/product/86210/Intel-HD-Graphics-5500

 

I copied this text from a FB group written by Karl Lee Soule (Sr Technical Sales Manager Adobe).

Something to note on the new System Compatibility Report

This new feature will tell you if your system has a known problem with your system. There is the option to click “continue anyway” but do so at your own risk, particularly when the issue is a driver issue.

In support and engineering, we’ve determined that a very high rate of crashes are driver-dependent. Premiere Pro uses the full capability of the hardware, and a bug in the driver may not be noticeable for other tasks, but could be causing a crash in Premiere.

If the System Compatibility Report is suddenly telling you you need to update a driver, it means we’ve identified a potential crash that can be caused by a bug in the driver you’re using. You may not be experiencing this crash now, but the problem exists. It’s like a “check engine” light on your dash - you can keep driving, but something is wrong.

Adobe is being much more proactive in identifying bad drivers and noting them in the System Compatibility Report, so a system that passed yesterday may flag a driver today if something new was identified. We want you to have the best experience with Premiere and this is gonna help.

FWAL
FWALAuthor
Participating Frequently
December 15, 2019

Hi and thank you Ann Ben's, I have already tryed your solution ... before i post my topic i had tried the most of solution from the support community. The related solution in your topic unfortunatly dosnt work for my laptop, it seems that the currently instaled driver is newer that : https://downloadmirror.intel.com/27988/a08/win64_24.20.100.6286.zip.
by running the setup a get an error: "computer does not meet the minimum requirements"

Ann Bens
Community Expert
Ann BensCommunity ExpertCorrect answer
Community Expert
December 15, 2019

Maybe disabling the Intel in the bios.

Other wise I am afraid you will have to keep using 2019.

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