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defaultwo682akcromh
Inspiring
July 18, 2021
Answered

Preimere pro keeps crashing shorty after starting up

  • July 18, 2021
  • 1 reply
  • 428 views

Hello! 

 

Im new to preimere. Im editing a video on a new Macbook air that I just bought from the apple store ( 8gpu 500 in something gb). There plently of storage so I dont think that thats the issue. I also dont have any other applications open while working. 

 

Also under project setting my render is set to "mercury playback engine software only" i saw that that might help but im still having an issue 

 

I also tried to reset my computer but that doesnt solve it 

 

I get this : ( sorry, a serious error had occurred that requires adobe pp to shut down..." So now what. 

-Sara

This topic has been closed for replies.
Correct answer defaultwo682akcromh

That didnt do the trick. 

 

On PP, I delted the audio area that was giving me the issue. I then opened it in audition and added my effects. Then I saved it and put it back into PP and it hasnt crashed since. 🙂 

1 reply

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defaultwo682akcromhAuthor
Inspiring
July 18, 2021

For got to add my computer stats :

 

Macos Big sur (m1, 2020)

Apple M1 chip

memory 8gb

500gb of storage : 379.19 gb available 

also the whole time line is about an hour and a half long and ive edited 13 mins of it. 

 

I also noticed that it only crashes when I get up to a certain part of the timeline. This part in particular ( around the 13 min mark ) has audio that was a little messed up so i was trying to fix it with audio affects so maybe that has something to do with it? 

-

Sara

 

Kevin-Monahan
Community Manager
Kevin-MonahanCommunity Manager
Community Manager
July 18, 2021

Are you editing with clips from a camera or from a screen capture? If the latter, have you tried transcoding the footage in Handbrake before importing it into Premiere Pro? That can help a lot, Sara. Try it.

 

Thanks,
Kevin

Kevin Monahan - Sr. Community & Engagement Strategist – Pro Video and Audio
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defaultwo682akcromhAuthor
Inspiring
July 18, 2021

Thanks Kevin, 

 

The 13 mins that I already edited is a mix of videos shot on my phone ( iphone 7 plus) and screen recordings from my phone

 

The part that keeps crashing  is just videos that was shot on my phone. + audio I recorded on a blue snowball mic. 

 

I will try your suggestion and get back to you.

 

Thanks!

-Sara

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