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thomasj24273567
thomasj24273567
Participant
July 30, 2018
Question

Premiee Pro CC first installation, importend video doesn't run, freeze frame, ONLY the sound runs!

  • July 30, 2018
  • 4 replies
  • 299 views

After the first installation, imported video files don't run. You can only here the sound an see a freeze frame. When you stop the video you see a freeze frame of the current time position, Under Windows 10 you can run the videos without problems. I tried different video files.

I hope you have so helping informatrions for me!

Regards

Thomas

    This topic has been closed for replies.

    4 replies

    Kevin J. Monahan Jr.
    Kevin J. Monahan Jr.
    Legend
    July 31, 2018

    Hi Thomas,

    Are these HD or 4K files? Let us know.
    Either way: given your underpowered system, you should look into the proxy workflow.

    Thanks,
    Kevin

    Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
    thomasj24273567
    thomasj24273567Author
    Participant
    July 30, 2018

    vishuagg19​ yenaphe the playback quality was still low and the settings mercury playback engine software only - also. It doesn't work.

    I have just found out: Change display mode from video to multicamera. Then the video is playing. But in the display mode video is still a freeze frame of the video.

    Adobe Premiere Pro CC 12.1.2 (Build 69)

    The last video i have tried is an original gopro mp4 file

    Windows 10 Pro / Build 17134.165

    8 GB RAM
    Intel Core I5 CPU

    E
    excited_Genie16B8
    Legend
    July 31, 2018

    I recommend editing with Cineform proxies for your media.  You will find performance noticeably improved, especially once effects come into play.

    Work offline using proxy media |

    yenaphe
    yenaphe
    Inspiring
    July 30, 2018

    As vishuagg19​ said, we need more information.

    On top of what he said, could you also provide the hardware specifications of your computor, and the OS version ?

    Vishu_Aggarwal
    Vishu_Aggarwal
    Participating Frequently
    July 30, 2018

    You need to provide more information related to the video you're importing in the premiere, also let us know the version of premiere pro.

    You can try the following -

    • Lower the playback quality settings from the program window of premiere pro
    • If it does not work then try -  Changing the Video Renderer to Mercury Playback Engine software only under File > Project Settings > General. Delete previews after clicking on OK.
    Vishu AggarwalAdobe Certified Instructor, Professional and Expert
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