Premier Corrupt my original files to zero bytes

Question

I Have been going throught this in which i though was my mistake  of  not transfering footages properly untill this morning when it happenes while i was working on a couple projects, all of sudden they files cant connect to the original files when i went back to the folders the files corrupts and says zero bytes, please help  these are inportant project and the footages just disapear.

Kevin-Monahan · Accepted Answer

OK, thanks for the info. Since it's not a known issue, you should work directly with our support agents. Click here to get started. In the lower-right corner is a chat pod. Click that icon. Important: Once connected, ask for an agent in the "video queue." That will put you in touch with our trained agents who can troubleshoot with you one on one. Once you are connected with one of our video specialists, work with them. Then, return here and let us know how it goes and if you were able to solve your problem.

Sorry for the hassle on all this, @samuelj61155046.

Take Care,

Kevin

Kevin-Monahan · Answer

Hello @samuelj61155046,Which version are you using? Have you tried the current version of Premiere Pro? I am asking because this sounds like a bug that was fixed quite some time ago. Let us know so we can help. Thanks,Kevin

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