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Ross Andrew Powell
Ross Andrew Powell
Participant
June 6, 2020
Question

Premier Crashing when exporting (Including Crash Log)

  • June 6, 2020
  • 2 replies
  • 672 views

Hello Team,

I'm having difficulty exporting from Premier Pro CC '19. It's up to date with the latest version, and I've tried troubleshooting with the threads and topics I've seen online. I've included the crash log for those of you who understand it. At first I thought it would be due to the lack of RAM on my laptop, though I've cleared some space and I'm no longer getting 'Disk almost full' type messages.

I'd appreciate any help or advice as I've been trying to export this video for around 2 days now.. Thanks in advance!

 

Crash report deleted by mod. Page cannot handle such a large file.

Please post crash log in a text doc

 

 

This topic has been closed for replies.

2 replies

R Neil Haugen
R Neil Haugen
Legend
June 7, 2020

I would suggest to cancel the export, close Premiere, delete everything in the cache/cache database folder/files, then relaunch Premiere and try the export again.

 

Neil

Everyone's mileage always varies ...
A
ARK FILMS
Participant
June 12, 2020

Hey sorry to hear that.  I have been battling this now for 2 full weeks on (3) systems trying to find if it is

- system software

- program software

- hardware

Systems are:

(1) i9 9920X windows 10 RTX 2080 64 GB

(2) i 7 series tower GTX 760 windows 7 pro 32 GB

(3) laptop i7 Nvidia 1070 32 GB

 

-sent logs to both BlackMagic and Nvidia and do not see where to export crash or dump log to Adobe.....

 

I have been using both Resolve and Premiere...they both have become unusable on all (3) machines that are not connected in any way so seems to be pointing to the GPU/software interaction in my opinion.  Testing GPU with sofware says it is ok. but seems that what happens somehow is the cache of the GPU or the RAM of the GPU (if they have cache) fills up and then boom...total doorweight...either stops rendering and load on GPU goes down to 2% or just straight up locks up the editing software.  I will share my information, if I get any, and please ask you do the same.  Hope we can get this solved so we can actually "work"  best.....

 

R Neil Haugen
R Neil Haugen
Legend
June 6, 2020

This is a user-to-user forum, so none of us here can look at a crash-log like that with other than bleary eyes. What is of far more use is a listing of your specific hardware & software, media type & what created it, effects used, and what went wrong when you did X.

 

They are having an issue on some machines with H.264 exports ... if that's the problem, go to the Preferences/Media tab and make sure the option to use acccelerated hardware encoding/decoding is unchecked.

 

Neil

Everyone's mileage always varies ...
Ross Andrew Powell
Ross Andrew PowellAuthor
Participant
June 6, 2020

Hi Neil, thanks for the comment,

I've tried the Preferences > Media and unchecking the Accelerated Hardware Encoding/Decoding trick- and it's still not working. I also tried exporting the video as a Quicktime video, instead of the H.264. 

I'm just sat watching the export time grow and grow until it's like 3 hours, and eventually stops changing and the progress bar freezes..

So frustrating.. 

 

Thanks for the comment, hoping there'll be another troubleshooting technique I can try.

 

EDIT: The percentage isn't changing, but the estimated time remaining is increasing (:

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