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DanADSK
Participant
July 3, 2018
Question

Premier Pro 12.1.1 Crashes Constantly on Windows Surface Book

  • July 3, 2018
  • 1 reply
  • 352 views

I decided to switch from Apple FCPX to Premier Pro 12.1.1 once I upgraded to new MSFT Surface Book.

I am running Windows 10 Pro Version 1803.

Premier Pro won't save and run at all without crashing. It appears completely unstable on this platform.

I received error message each time and I submitted the crash reports along with my email this morning, but no automated or other response yet.

Please advise. Thanks.

Additional details:

Intel Core i7-8650U CPU @ 1.90GHz   2.11 GHz

16.0 GB RAM

Windows 10 Pro Version 1803; OS build 17134.137

Intel UHD Graphics 620
NVIDIA GeForce GTX 1060

This topic has been closed for replies.

1 reply

Vidya Sagar
Participating Frequently
July 5, 2018

Hi DanADSK

Sorry for the crash issue. Please share a screenshot of the error message.

Is there any specific action that triggers the crash?

Have you updated the GPU drivers to the latest version? Steps: Update the graphics driver | Windows 8, 7, Vista

Thanks,

Vidya