Skip to main content
M
mai_6719
Participant
August 8, 2024
Question

Premier Pro 2024 Ver.24.5 doesn't open

  • August 8, 2024
  • 4 replies
  • 533 views

Hello Community
I have this problem since yesterday suddenly even open old project.

I tired restart PC, unistalled Premier Pro even ALT+Open,

but there was no luck to open app.

When I tried to close the program, screen is showing as attached.

It took overnight then nothing happened, no close app.

I have no idea what to do. I am not good to work on the PC.

Not sure if I can follow more complecated instructions or adivices... 

But it will be much appreciated if there will be some advise I can try.

Thank you.

This topic has been closed for replies.

4 replies

MyerPj
Community Expert
MyerPjCommunity Expert
Community Expert
August 9, 2024

These are the kind of  things that the support staff are good at, contact them here:

https://www.adobe.com/about-adobe/contact.html

 

There's a chat button on the lower right, be sure to be signed into your Adobe account when you go to the above link.

Peru Bob
Community Expert
Peru BobCommunity Expert
Community Expert
August 9, 2024

If you have beta versions installed, try uninstalling them.

MyerPj
Community Expert
MyerPjCommunity Expert
Community Expert
August 9, 2024

It sounds like you were close.

Use the normal desktop icon for Premiere. 

Hold-down shift and double-click the icon, keep shift down until you get the dialogn - if you get it right, you'll get a small dialog window with the options, you'll select them and then OK, or continue, etc...

 

It might have to be a desktop icon

 

M
mai_6719Author
Participant
August 9, 2024

Thank you.

I followed your instruction and opened same as your screen shot.

I hit icon in task bar but it seems like the same...

Looks funny that it seems like 1 and half window open.

MyerPj
Community Expert
MyerPjCommunity Expert
Community Expert
August 8, 2024

First thing to try is the reset your User Preferences and Delete you cache. Hold down shift as you start PP on the normal icon. See if that goes any better.

Post some system info on your hardware. And the PP version # from HELP/About

M
mai_6719Author
Participant
August 9, 2024

Thank you for your advice.
I'm not sure where I should go to find User Preferences and delite cache. Which browser?
(sorry, I am very beginner...)
I use both Chrome and Edge, Windows 10 and PP is Ver 24.5.
Tried shift and start PP but no luck again.

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices